Customer Success Specialist, Scribe
$60-95k
+ Equity
Automatic step-by-step guide generation
Job no longer available
Automatic step-by-step guide generation
201-500 employees
Job no longer available
$60-95k
+ Equity
201-500 employees
Company mission
To unleash and uplevel the world's know-how.
Role
Who you are
- 2-4 years of work experience, interest in building new skills and continued career growth at a fast-paced start-up
- Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Bonus: experience owning subscription renewals and familiarity with CSP/CRM/subscription billing tools.)
- Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers
- Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions
- Passion for technology and the ability to quickly learn new SaaS software applications
- A positive attitude and a willingness to go the extra mile for customers
- Excited by the opportunity to wear many hats and grow with our company
What the job involves
- As a Customer Success Specialist, you will be the face of our product to our customers - ensuring that customers can effectively use our product across a variety of use cases, delivering onboarding sessions and live product demos to customers and prospects, and fielding inbound questions
- In addition to engaging new customers, you’ll be laser-focused on driving adoption through the customer lifecycle, culminating in seamless renewal events
- Conduct live onboarding sessions for teams of users, enabling customers to use Scribe effectively across a variety of use cases
- Identify common business problems customers are trying to solve with Scribe and position solutions and ROI to maximize adoption
- Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs
- Support Scribe evangelists to drive change within their organizations
- Manage contract renewals to maintain best-in-class customer and revenue retention
- Work closely with Sales, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback
- Design & execute experiments to continuously improve key metrics: activation, adoption, retention
- Exude a passion for Scribe as a solution for business challenges
Our take
Knowledge workers spend, by some reports, around one-fifth of their time simply working out how to do their job. Where historically this might have demanded lengthy, labour-intensive user guides and training manuals, Scribe has brought to market an efficient new alternative, where all users need to do is record their screen whilst carrying out a task.
From there, the company creates text descriptions and interactive screenshots for each step, which can be shared with a simple link. Scribe has accrued an impressive customer base since it launched in beta back in 2020, with over 600,000 companies, including Adobe, Facebook, Tesla, and EA using its product and 94% of Fortune 500 businesses. Demand looks likely to continue, with hybrid workforces still widespread post-pandemic.
Founder Jennifer Smith is versed in the inefficiencies of knowledge-sharing within companies from a stint at Mckinsey, and her co-founder Aaron Podolny was previously CTO at automated customer service and sales tools company, Onward. With strong funding secured, Scribe’s impressive success to date looks only set to continue as it scales its team and invests in R&D to propel the development of its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
307% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2025
$75m
SERIES C
Feb 2024
$25m
SERIES B
Total funding: $130m
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Jennifer Smith
(Co-Founder & CEO)Has worked as an Engagement Manager at McKinsey and Head of Business Development at Greylock Partners.
Aaron Podolny
(Co-Founder & CTO)Worked as a Senior Analyst at Cornerstone Research after graduating from Yale. Was CTO of Onward, and then joined Google's Engineering division.
Salary benchmarks
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