Senior Product Designer, Rover

• You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms
• You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams
• A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential
• 4+ years of experience in UX/Product design
• Track record of proven customer and business outcomes
• Proficiency in design tools like Figma and other prototyping software
• Experience across various UX design platforms, including web, mobile web, and native apps
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions
• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team
• Advocacy for lean design processes
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback
• Commitment to producing high-quality, polished, and professional work
• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience
• Proactive in identifying opportunities and proposing solutions within the team

Desirable

• Working in partnership with our cross-functional teams, the designer will work on crucial parts of our experience
• Our product teams are expanding and the designer joining will help influence the strategy and deliver engaging and intuitive experience for our whole community of users
• You will apply your keen eye for detail, solid understanding of user-centered design principles and systems thinking to craft compelling user experiences
• Utilizing data and leveraging user research, you will rigorously investigate, evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement
• As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features
• You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics
• You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements
• Through your work you will be mentored and supported by other designers on the team and a UX manager who will help you develop your design skills even further
• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives
• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers to enhance our community’s experience for both owners and sitters
• Create engaging customer experiences from concept to engineering-ready deliverables
• Work collaboratively with fellow designers to develop and refine our design system
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team
• Establish and track customer experience metrics for your projects, ensuring alignment with our goals