Customer Relations Manager, Beam
£45-50k
+ EMI-qualifying share options
2-5 days a week in office
Reinventing welfare services with tech & AI
Open for applications
Reinventing welfare services with tech & AI
101-200 employees
Open for applications
£45-50k
+ EMI-qualifying share options
2-5 days a week in office
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- A proven track record in operations, delivery management, or stakeholder engagement, with the ability to balance strategic oversight and hands-on execution
- Strong analytical skills, with the ability to interpret data, uncover insights, and drive meaningful improvements
- Excellent relationship-building and communication abilities, working with Local Authorities, internal teams, and external stakeholders
- Experience managing multiple projects or pathways simultaneously, navigating competing priorities effectively
- A data-driven mindset, using automation tools and reporting systems to streamline processes and enhance efficiency
- Experience working with Local Authorities or public sector organisations is preferred
- A background in leading or mentoring teams, or a strong interest in developing people management skills
- A passion for social impact: You're looking to apply your CRM expertise in a role that prioritises making a positive difference in the community, rather than solely focusing on revenue generation
What the job involves
- We’re looking for a Customer Relations Manager to join our growing team in London
- In this pivotal role, you’ll ensure the successful delivery of key London accounts, working closely with Local Authorities to drive strong referral pipelines and showcase Beam’s impact as an effective service
- This role offers a unique opportunity for a CRM professional to contribute directly to significant social impact by empowering vulnerable individuals
- You’ll be at the forefront of building and maintaining exceptional relationships with Housing Managers and council teams, ensuring we meet and exceed our delivery targets
- This is a fantastic opportunity to take ownership of high-profile partnerships, track performance, and lead strategies that enhance our customer experience and service reach
- Building and nurturing key partnerships – acting as the go-to contact for Housing Managers and Local Authority teams, ensuring seamless collaboration
- Leading performance monitoring – overseeing tracking, evaluation, and forecasting of referral and pathway performance
- Driving strategic initiatives – proactively working with Operations Leads and Senior Operations & Sales teams to ensure strong referral pipelines and smooth account performance
- Shaping Beam’s approach – providing key insights into Local Authority engagement, refining strategies to maximise referral generation
- Owning high-impact projects – identifying and tackling challenges that ensure our accounts stay on track and deliver measurable impact
Application process
- 30-minute video call with a member of the Talent team
- Timed scenario-based tasks, giving you a better sense of the role
- Interview with a member of the team
- Interview with our Director of Operations
- We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was recently named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- 💙 Mission First - We drive the mission for those we serve with heart, grit and zero ego
- 🚀 Aim High and Deliver - We deliver outsized impact through setting and executing against ambitious targets
- 🏎️ Raise the Pace - We move with urgency and accelerate others, without compromising excellence
- 🌱 Get Better Together - Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse joined the team in 2020 as an Operations Executive and since then has made their way up to the role of Operations Lead.
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now a Senior Operations Lead.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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