IT Help Desk Specialist, Lendbuzz

• The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives at Lendbuzz
• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2+ years of experience in IT help desk, desktop support, or technical support roles
• Hands-on experience supporting macOS and Windows laptops and desktops
• Strong customer service, troubleshooting, and communication skills
• Excellent problem-solving and troubleshooting skills
• Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira
• Experience supporting printers, Zoom Rooms, and AV equipment
• Provides support for ad-hoc initiatives and projects as needed by the IT team

Desirable

• Lendbuzz is seeking a full-time, on-site IT Support Specialist to join our Boston office
• This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across macOS, Windows, and mobile devices
• You’ll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure
• Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and macOS), mobile devices, and printers
• Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access
• Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration
• Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment
• Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices
• Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system
• Educate end users on basic IT best practices, security, and proper use of office technology
• Escalate complex technical problems to senior IT staff or vendors as needed
• Support IT projects, including hardware rollouts, software updates, and technology upgrades