Principal Data Analyst, Salesforce
$230.8-334.6k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$230.8-334.6k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 7+ years of data engineering and analytics experience across at least 2 different companies
- Deep understanding of service reliability, product availability and observability standards, and standard metrics
- Communication and leadership experience, with experience initiating and driving projects tied to business outcomes
- Experience with data driven performance and reliability improvement across platform and/or products, data foundation for consumer experience in Products, advance machine learning problems and data/analytics
- Data architecture and modeling experience
- Experience in SQL or similar languages
- Development experience in at least one object-oriented language (Python, Java, etc.)
- A related technical degree is required
What the job involves
- The Availability Cloud at Salesforce is accountable for ensuring all products deliver critically important availability so that our customers can exceed the expectations of their customers. The Availability Data & Analytics team provides service owners the data, insights, analytics and AI-based frameworks to easily manage their products with high availability
- We enable teams throughout Salesforce to deeply understand and optimize their respective areas through extraordinary analytics and easily consumable data. We are the champions of diversity, inclusion, and sustainability
- You iterate quickly, learn and iterate again
- You consistently break through obstacles, work horizontally and turn “hard, sophisticated” problems into bite-sized, easily tractable solutions
- You are a product leader, defining the technical strategy, digging into the math behind a dashboard because the data matters
- Communication is a strength, both written and live
- Your executive presence is comfortable and eloquent because you regularly work with these customers
- You roll up your sleeves, build dashboards and debug analysis regularly
- You will produce insights (e.g. performance drivers, retention analysis, behavioral personas) to help grow Salesforce Cloud businesses
- This requires acquiring, cleaning, structuring data from multiple sources (e.g. Hadoop, Splunk), and analyzing the data using Tableau and will include SQL / Python / R
- Evangelize the insights through storytelling
- Create easy-to-consume media that inspires into action anyone from senior execs to fellow analysts
- Contribute to expanding the Salesforce data culture by growing new relationships, hosting learning sessions, integrating or designing new tools, improving team processes, and other lateral activities
- Drive and design a deeper, more granular incident management reporting structure for thematic relationship to help drive business value and organizational focus areas
- Own the design and delivery of real time business critical analytics, dashboards, reporting and data visualizations that directly power availability decisions across all of Salesforce, with a specific focus on incident & post incident data
- Work across a large number of customers to drive the design, build and maintenance of new data models and data pipelines in production
- Build multi-functional relationships with AI/ML Engineers, Product Managers, Incident Response, SRE, CCE and Cloud Leaders to deliver on a model which will track and deliver actionable insights around technical and non-technical themes
- Define and manage SLA’s for data sets and processes running in production
- Improving the data engineering competency across Salesforce
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
Share this job
View 263 more jobs at Salesforce