Senior Technical Program Manager, Betterment

• For this mid-level individual contributor role, the ideal candidate will have a strong blend of program / project management skills, process prowess, leadership acumen, and a deep commitment to cross-functional collaboration
• 4+ years of technical product/program/project management experience
• Proven experience in managing multi-disciplinary projects and teams, across multiple time zones
• Proficiency in project management tools such as Jira, Monday or Asana
• Agile certification required
• A systems thinker, capable of taking a data-driven approach to problem solving and process improvement
• A track record of communicating effectively and translating between technical and non-technical stakeholders, both written and orally; experienced in tailoring communications and presentations for multiple levels of staff and executives regularly
• Interpersonal skills to build relationships and collaborate with diverse, cross-functional teams
• Someone who is self-motivated, action oriented, pragmatic, and intellectually curious
• A track record of fostering accountability among stakeholders regardless of seniority or tenure

Desirable

• The Sr. Technical Program Manager (TPM) will play a crucial role in the orchestration of complex technical programs and projects that align with our strategic objectives
• This role works primarily with highly technical and engineering-focused projects and teams
• Drive the delivery of technical projects, processes and programs for key org and company-wide initiatives to ensure cross-functional alignment and accountability
• Manage the end to end lifecycle of multiple cross-functional programs and projects simultaneously, from planning to launch
• Guide and manage the usage of Agile methodologies to simplify project delivery and accelerate execution
• Collaborate with Product, Design and Engineering leads to transition business and technical requirements into organized and actionable execution plans
• Manage dependencies, proactively identify risks, and recommend mitigation plans before they become blockers
• Identify, implement and evangelize process improvements across the teams you interact with and the wider Product, Design & Engineering org
• Implement, manage and iterate on operational processes such as biweekly status reporting and goal setting
• Streamline execution with external partners and vendors to ensure seamless integration of third-party products and services
• Use influence to drive decision-making, and foster alignment and accountability while dealing with ambiguity
• A Sr. TPM bridges the gap between technical intricacies and overarching company goals, ensuring streamlined progress and optimal outcomes for cross-functional projects and programs
• Partner closely with Engineering Managers and Product Managers to review priorities and project/program statuses
• Lead or attend Agile ceremonies and other process meetings with cross-functional teams, ensuring alignment and addressing potential roadblocks
• Coach PDE teams in improving squad-level processes
• Collaborate with stakeholders in meetings or async on priorities, process and status updates, ensuring alignment across the organization
• Contribute to risk assessments, resource allocation discussions, and strategic planning sessions
• Collaborate with external partners, ensuring seamless integration and timely project execution

• We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
• In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment
• Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
• On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision
• Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process