Senior Product Designer, Papa
Service Design
+ Equity Package
More information about location
Companion care for older adults & families
Be an early applicant
Companion care for older adults & families
501-1000 employees
Be an early applicant
+ Equity Package
More information about location
501-1000 employees
Company mission
To get everyone a pal for companionship and care, help with groceries or a pet, a lift to the doc, or a walk around the park.
Role
Who you are
- 10+ Years of experience working on complicated human services (such as healthcare, education, hospitality)
- Mastery of Figma is a given
- Ability to lead far upstream of engineering through visual artifacts that guide long term development
- Strong storytelling with the ability to present the why to the CTO and executive leadership, defending design decisions with a mix of empathy and technical logic
- A portfolio showing large-scale, shipped products that solved complex systemic problems
- Experience with direct to consumer products
- Familiarity with CMS frameworks and HIPAA compliance
- Experience in "Age Tech" or family-caregiver platforms is a major plus
- Experience building referral systems and self-pay funnels where trust-building is the primary goal and organic growth is the outcome
What the job involves
- At Papa, we are building the future of care
- We move beyond clinical checklists to focus on the human side of health: companionship, community, and support
- As a Senior Product Designer reporting to the CTO, you will be the primary architect of this ecosystem
- You will design for a multi-user "Family Unit", balancing the needs of the aging member with the logistical and emotional needs of their primary caregivers
- This is a Full-Stack Design role. You are expected to own the entire lifecycle: from deep ethnographic research and service mapping to prototyping and front-end collaboration
- Service Design: Architect the offline-to-online journey. Map how a digital request becomes a human connection at a member’s front door
- The Family Unit Persona: Develop complex UX models for multiparty interactions (typically patients and their family caregivers) to coordinate support
- Direct-to-Consumer (DTC) Systems: Lead the design of our self-pay and referral-driven experiences, optimizing for conversion while maintaining a warm personal care brand feel
- Program Design: Design services that include multiple actors (Pals, members, calling agents) creating measurable outcomes for our members and their families
- High-Fidelity Prototyping: Build functional prototypes (using tools like Figma, Framer, Webflow, Claude Code or others) that demonstrate complex logic, not just transitions
- Design Systems: Evolve and maintain a robust, accessible (WCAG 2.1+) design system that scales across mobile and web with full compliance for aging populations
- Engineering Transitions: Lead technical conversations by coordinating meetings with key engineering stakeholders to explain design decisions
- Discovery & Research: Participate in qualitative user research and ethnographic studies with members, Pals, and family caregivers to identify unmet needs
- Workshop Facilitation: Run cross-functional "Design Sprints" and co-creation workshops with Engineering, Data, Product, Operations, and Health Plan partners to align on product vision
- Data-Informed Iteration: Translate research insights and Medicare-specific health outcomes data into actionable design improvements
- Event-Driven Analytics: Partner with the CTO to operate as a subject matter expert in measuring the member experience and journey (using supportive tools like Mixpanel or Amplitude). You identify which design patterns drive long-term member retention
- Rapid Iteration: Working with your product partners use analytics and research gained insights to recommend feature changes and A/B testing to drive experience, retention and growth
Our take
Loneliness is a major problem for the ageing population, and Papa is the first platform dedicated to providing clinical care and friendship to older people. With 50% of older people considering themselves lonely, the company provides a solution to people who don’t need medical care but would benefit from companionship.
“Papa Pals” are matched with elderly users via the network and assist in basic tasks whilst providing friendship and fun. They might help with housework or technical difficulties, take the elderly person to appointments, or just spend time with them. Papa has also started to provide virtual care and chronic care management, and expanded its offering to help families too.
Papa was founded in 2017 and quickly expanded to 50 US states. It provides a strict vetting process to ensure the system is safe for its users. Further, the company's recent partnership with Uber to provide rides for its users is also an example of the strategic moves it is making to offer a comprehensive service.
Freddie
Company Specialist at Welcome to the Jungle
Insights
46% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$150m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $240.6m
Company benefits
- Remote-first environment: Our team thrives in a remote-first environment. No matter where home finds you, you’re 100% part of the team
- Great insurance: We offer comprehensive medical, dental, and vision coverage, HSA/FSA plans, life insurance, and short- and long-term disability coverage
- Long-term rewards: At Papa, we match your energy and your 401K—up to 4%. On top of competitive pay, we provide equity in a high-growth startup
- Generous PTO: R&R rates high at Papa. We offer flexible PTO and 11+ paid holidays so you have time to do what you love with who you love
- Whole-human support: Your well-being is tops, so you’ll have access to Ginger, Talkspace, and Happify, along with financial well-being providers
- Papa for Papa: We all need a pal sometimes. Papa employees have access to Papa Pals for an extra set of hands when you and your loved ones need it most
- Family bonding: Families come in different shapes and sizes. We’re here for them all. Papa provides 12 weeks of gender-neutral parental leave, for true time with your new teeny
Company HQ
Brickell, Miami, FL
Leadership
Andrew Parker
(Founder & CEO)Andrew started their career with 3 months at Cbeyond as an Account Executive, before working as an AT&T Account Manager for 2 years. They left their VP of Health Systems position at MDLIVE in 2017 to found Papa as CEO.
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