Senior Engineering Manager, Gorgias
Platform Streaming
€114.3-126.4k
+ Equity
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
€114.3-126.4k
+ Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- 3+ years in an Engineering Manager role
- 5+ years of experience with Kafka ecosystem. Apache Flink experience is a big plus
- 7+ years of experience in back-end, ideally with Java (or flavors of it)
- Experienced with asynchronous microservices, understands distributed computing and architecture in general
- Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling
- You are passionate about learning and want to help us learn too
- You care about working on applications that are putting the customer's & other engineering teams needs first
- You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work
- You thrive in a fast-paced environment
What the job involves
- Event data is at the center of Gorgias’s architecture & product. This platform team is defining how we shape and transmit events across all of our systems. The team ensures that systems these events cross are built with consistency, reliability & scalability in mind. We’re also working towards a mature Data Mesh Architecture
- In the team, we're big users of Kafka, GCP PubSub, RabbitMQ as brokers. Debezium for CDC & Stream processing frameworks (Kafka Connect, Kafka Streams & Apache Flink)
- Flink is used in the majority of our streaming processing workloads. In terms of storage we’re using primarily using Postgres (OLTP), ElasticSearch (Full Text Search), Clickhouse (customer facing OLAP workloads) & BigQuery (for internal use only)
- The team directly owns services that are used by other product engineering teams like the Flink Operator, Debezium & Webhook Infra and ensures data consistency, high quality of service and support. For Kafka & PubSub we’re using a managed service - which is mostly around monitoring & operational work
- The team also provides common functionality & SDKs to move data around, for instance feeding Caches and other storages like Elasticsearch, Redis, BigQuery, etc. The goal is to make those self-service for every other team to leverage
- The team runs office-hours, workshops and sometimes works embedded in product teams to build systems that cannot be done with a self-service approch or the data streaming expertise is missing. The team helps building the system, trains the target team and reverts back to the team platform team. It does not remain on call for everything they help build
- The team is currently composed of 6 Senior Engineers and the majority of their work is on platform systems that are offered as services to other teams
- This team is NOT: IT data, data governance, batch processing and feeding data warehouses. The team is focused on delivering high-quality data within the product and providing an interface to external stakeholders
- Contribute to the Platform team vision and own the Platform streaming and the broader Event Driven Architecture vision & strategy
- Design and build scalable & reliable event driven systems with other senior platform engineers that are used by product engineering teams
- Work closely with senior management, product and other managers with the goal to expand our internal Platform and shape our whole architecture, you need to build a good rapport with your peers and bring Platform to them and vice-versa
- You will take part of the broader engineering vision when it comes to OLTP, OLAP & events storage design, how to shape events and messages, service-to-service communication, schema management, events lifecycle, contract negotiations of managed services vendors and more
- Manage a team of very 6 very senior engineers and ensure that the team delivers impact that affects the entire company
- You will be reporting directly to the CTO
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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