Product Operations Intern, Semble

• We are looking for someone who is bright and creative who can grow into the role and bring loads of energy and strong convictions around great product operations. We are not looking for someone who has done it all, the point of this role is to gain experience
• You enjoy finding simplicity in complex situations
• You are looking to get some work experience embedded in a product team
• You enjoy having your hands in a little bit of everything and you are interested in learning the ins and outs of startups
• Have strong troubleshooting abilities
• Are hoping to break into the startup world!
• Are a do-er and no task is too big or small
• Like to make order where it hasn’t existed before
• Are a creative problem solver
• Have strong communications skills
• Have exceptional organisation skills with a keen eye for detail
• Have the ability to autonomously carry out work once the direction and tasks are set
• Are proactive and self-motivated: demonstrated initiative and a proactive approach to identifying and resolving issues independently
• Have analytical skills: Strong analytical and problem-solving skills with the ability to leverage data and insights to make informed decisions and recommendations
• Are detail-oriented: Meticulous attention to detail to ensure accurate documentation, data analysis, and task execution

Desirable

• Working on the product team who brings new ideas to life, listens closely to users and the market to build solutions that solve real problems and are a highly collaborative team with touch points throughout the business
• Finding ways to optimise and automate work that was previously done manually
• Keeping the operations of part of the Semble product running like clock work
• Working on myriads of defined projects with many teams, including: product, marketing, sales, customer support and engagement, and technology
• Optimising and streamlining the processes, workflows and tools within the product development and management team
• Collaborating with the product team, development team and other stakeholders to ensure smooth operations within the product
• Creating, managing, maintaining and communicating product operations plans to relevant teams and stakeholders
• Communicating with internal and external stakeholders and customers, as needed
• Understanding client use cases and needs
• Adding value by identifying and implementing technology and process-improvement opportunities
• Acting as a link between product management, customer support and engagement, and marketing teams
• Create and maintain a library of key healthcare forms used by customers
• Keep a medical directory up to date - some manual and some automated checks
• Collaborate with multiple teams (product, development, marketing, sales, etc.) to gain an understanding of our critical product health metrics and analyse and provide insight into improvement areas in the operations of the product
• Lead/Support the definition and creation of dashboards/reports that provide real-time insight on product operations health
• Formulate processes between commercial and development teams as it relates to the operations of the product
• Create and maintain documentation and knowledge management ensuring that knowledge is effectively shared among team members
• Generate reports and insights to help and drive product decision or orientation
• You will also have the opportunity to shadow our product team and get real hands on experience alongside product managers
• Shadow agile ceremonies such as stand ups, refinement, and planning
• Attend workshops and planning sessions

• Fill in the application and answer the screening questions
• 30 minute call with the hiring manager to learn more about the role and the company
• 60 minute call with the hiring manager where you will perform a sample task to test your skills
• 45 minute call with 3 stakeholders to learn more about the business (and for them to get to know you)
• Final decision (with feedback)