Partner Success Director, Abridge
Key Accounts
$131-154k
Offers Equity + $26,200 – $30,800 Bonus
More information about location
3 days a week in office (SoHo, NYC)
Powering deeper understanding in healthcare through purpose-built AI
Open for applications
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Open for applications
$131-154k
Offers Equity + $26,200 – $30,800 Bonus
More information about location
3 days a week in office (SoHo, NYC)
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- 3+ years of experience in Partner Success, Customer Success, Account Management, or a similar customer-facing role
- Experience working with enterprise customers; healthcare or health tech experience preferred
- Strong project management and organizational skills, with the ability to manage multiple partners simultaneously
- Clear, confident communicator able to work effectively with clinicians and executive stakeholders
- Technical aptitude and comfort learning complex software workflows
- Proactive, solution-oriented mindset with strong follow-through
- Familiarity with CRM, customer success, and project management tools
What the job involves
- As a Partner Success Manager at Abridge, you will own the day-to-day success and account management of assigned partner relationships while developing deeper strategic skills on a Partner Success team for our larger and more complex partnerships
- This role focuses on independent execution, operational excellence, and partner enablement, with exposure to more strategic planning and decision-making over time
- You will work closely with partner stakeholders—including clinicians, administrators, and operational leaders—to drive adoption, ensure delivery against commitments, and support long-term partner value
- Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts
- Run recurring partner status calls, including agenda setting, action tracking, and follow-through
- Triage incoming partner requests and coordinate responses in collaboration with internal teams
- Build trusted relationships with partner stakeholders and clinician users
- Fully own and maintain partner project plans, including milestones, owners, timelines, and risks
- Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments
- Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy
- Support onboarding, training, and ongoing enablement for clinicians and operational users
- Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps
- Communicate value, outcomes, and ROI to partner stakeholders
- Identify opportunities to improve end-user experience and drive feature adoption
- Support partner expansion efforts
- Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities
- Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements
- Contribute to partner-facing assets, playbooks, and success resources
Our take
Summarising key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in; it has developed a HIPAA-compliant AI platform that transcribes, structures, summarises, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience. Its unique focus, then, is part of the reason why it enjoyed two impressive rounds of funding in 2025 alone.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2025
$300m
SERIES E
Feb 2025
$250m
SERIES D
Total funding: $757.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
SoMa, San Francisco, CA
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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