Senior Customer Success Manager, FutureFit
$100-120k
More information about location
1-2 days a week in office
End-to-End career transition platform
Job no longer available
End-to-End career transition platform
21-100 employees
Job no longer available
$100-120k
More information about location
1-2 days a week in office
21-100 employees
Company mission
To empower individuals, employers, and communities to thrive in our new world of work by building better pathways between people, skills, and opportunities.
Role
Who you are
- We encourage you to apply if you see a strong (not necessarily perfect) fit
- Proven ability to manage customer relationships and build long-term trust with key stakeholders
- Track record of solving complex problems with structured thinking and a focus on outcomes
- Experience leading customer meetings and communicating clearly with executives, staff, and technical teams
- Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned
- Exposure to strategic planning, connecting daily work to broader customer and business goals
- Experience handling sensitive conversations in a way that balances empathy with accountability
- Ability to create effective presentations that simplify complex ideas for a range of audiences
Desirable
- Comfort interpreting data and metrics to surface insights that inform adoption, renewals, and product feedback
- The ideal candidate will have at least one of the following:
- Consulting experience
- Workforce development experience
What the job involves
- We're seeking a Sr Customer Success Manager (Canada) who leads with humility, pursues audacious goals, and is motivated by meaningful impact on people and the world
- We’re seeking a Sr Customer Success Manager to own a portfolio of enterprise and complex Canadian customers while supporting growth and partnership efforts across Canada
- This role blends deep customer success ownership with relationship building, strategic insight generation, and ecosystem engagement
- Build Relationships: You'll develop and maintain strong ties with customer stakeholders. Act as their main point of contact and build trust through timely, proactive communication
- Support Customers: Lead customers through implementation and ongoing success. Coordinate with teammates across Customer Success, Growth, Product, and Engineering to deliver results
- Drive Adoption: Guide customers on how to get the most from the platform, whether that’s upskilling job seekers, improving staff capacity, or solving talent shortages
- Grow Product Expertise: Stay current on new features and updates. Share best practices, host feedback calls, and help customers tailor the platform to their needs
- Renewals and Growth: Identify renewal and upsell opportunities early. Partner with Sales to expand accounts and drive long-term value
- Voice of the Customer: Translate customer needs into insights that shape our roadmap. Ensure feedback is not just heard but acted on across the company
- Strategic Insights & Growth Support: Support growth and partnership efforts by providing customer and market insights, sharing learnings from enterprise engagements, and contributing to research, thought partnership, and ecosystem conversations across Canada
- Tools We Use:
- Product Comms: Intercom
- Internal Comms: Slack, Canny, Clarify, Miro
- Design: Lovable, Figma, Canva
- Analytics: Heap, Looker
Application process
- Online Application
- Async Skill-Testing Challenge
- Initial Screen with Director of People & Culture
- Interview with Hiring Manager
- Performance Challenge
- Performance Challenge presented to Panel
- Final 1:1 Interviews
- Final Decision
Our take
One of the key problems with assessing and predicting labor market trends comes from the difficulty of finding comprehensive, accurate, and meaningful data. FutureFit is a labor intelligence company helping people and companies algorithmically chart out career roadmaps, including proactive upskilling, job exploration, and placements.
The company draws from a competitively broad pool to train its algorithm, including marketplace profiles, existing job titles and labor market intelligence. This has won FutureFit's platform impressive industry recognition, including from the US Department of Education, and has put it head to head with the likes of Google and Harvard.
The pace of technological and robotic development has set a backdrop of unprecedented change for the labor market, leaving people and companies grappling with human redundancies and a shifting landscape of new career paths and skill sets. Further, with funding secured, FutureFit is accelerating product innovation and growth. With these meaningful navigation tools, the company seems set to continue its impressive growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Mar 2022
$4.5m
EARLY VC
Oct 2018
$0.8m
GRANT
Total funding: $5.3m
Company benefits
- Dual hubs: experience the best of both worlds with our offices in vibrant Toronto and bustling New York
- Founder access: work shoulder-to-shoulder with our visionary founding team to shape the future of AI
- Growth investment: Accelerate your career with our dedicated professional development budget
- Unlimited time off: recharge and explore with our trust-based, limited paid time off policy
- Comprehensive healthcare: rest easy with our robust health coveage, proioritizing your well-being
- Tech enablement: Stay cutting-edge with our technology reimbursement program
- Flexible lifestyle: Achieve work-life harmony with our flexible, trust-based scheduling
Company HQ
Civic Center, New York, NY
Leadership
Hamoon Ekhtiari
(CEO)Previously Founder of Audacious Futures. Has been on the Global Summit at Singularity University and a Speaker at Peace Talks Community.
Salary benchmarks
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