Senior Partnership Operations Analyst, Klaviyo
EMEA & APAC
£64-96k
3 days a week in office
The only CRM built for B2C
Open for applications
The only CRM built for B2C
1001+ employees
Open for applications
£64-96k
3 days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- If you have a strong background in digital marketing software, sales or partner operations, and are skilled in sales analytics, forecasting, and operational excellence, we want to hear from you!
- Proven experience (5+ years) in partner operations, sales operations, or a related role ideally within SaaS/ MarTech
- Expertise in sales analytics, forecasting, and performance reporting
- Experience supporting EMEA and APAC markets, with an understanding of regional dynamics and cultural nuances
- Strong proficiency in Salesforce CRM and Tableau for data visualisation and reporting
- Exceptional analytical and problem-solving skills with the ability to derive actionable insights from data
- Demonstrated ability to work in a fast-paced, international environment, managing multiple priorities across diverse regions
- Excellent communication and interpersonal skills to collaborate effectively with global teams and partners
- A results-oriented mindset with a focus on driving operational efficiency and business growth
- Strong project management skills, with a proven ability to lead cross-functional initiatives
What the job involves
- We are seeking an experienced and dynamic Senior Partner Operations Analyst to join our global team. Based in London, you’ll support both our partners and partner managers across the EMEA and APAC regions
- You’ll play a critical role in optimising partner operations, driving strategic insights, and enhancing the overall efficiency and effectiveness of our partnerships
- Partner Operations Leadership: Serve as the central point of coordination for partner operations across EMEA and APAC, ensuring alignment with global strategies and objectives
- Sales Analytics & Forecasting: Develop and manage sales analytics dashboards and forecasting models to track partner performance, identify trends, and provide actionable insights to drive revenue growth
- Data-Driven Decision Making: Analyze complex datasets to identify opportunities for partner growth and operational improvements, leveraging tools like Salesforce and Tableau
- Stakeholder Collaboration: Work closely with partner managers, sales teams, and cross-functional departments to support partner initiatives, streamline processes, and resolve operational challenges
- Process Optimisation: Design and implement scalable processes and best practices to enhance partner management, reporting, and collaboration across regions
- Partner Enablement: Collaborate with the enablement teams to ensure partners have access to the tools, training, and resources needed to succeed
- Performance Reporting: Provide regular updates to senior leadership on partner performance metrics, operational achievements, and key business insights
Salary benchmarks
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Income protection of 50% of your salary for up to 5 years
- Professional coaching or wellness support through Modern Health
- Through Cyclescheme, you can purchase a bicycle and accessories, up to £2500, and make payments through salary sacrifice over a 12-month period.
- Financial wellbeing coaching via Bippit
- 28 days holiday
Company values
- Put customers first.
- Win together.
- We’re 1% done.
- Know the score.
- Be meticulous in your craft.
- Move fast, no shortcuts.
- Drivers wanted.
- Stay hungry, stay humble.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
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