Customer Experience Specialist, 1X

• 2-3 years of customer-facing experience (sales, event marketing, project management)
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all stages of the customer journey
• Ability to manage multiple tasks and prioritize effectively, from conducting demonstrations to handling customer issues and overseeing order fulfillment
• Versatility to engage across the full customer lifecycle, including sales, support, and fulfillment
• Proactive mindset with a passion for solving customer problems
• Comfort operating in retail and event environments, with travel as needed
• Passion for technology and curiosity to learn new products and systems

Desirable

• Target start date: Immediately
• Conduct engaging and informative product demonstrations for potential customers
• Participate in call campaigns to follow up on leads and provide a personalized pre-sale experience
• Deliver responsive and helpful support to customers pre- and post-purchase
• Coordinate fulfillment, working with logistics and service teams to ensure timely robot deliveries
• Maintain proactive communication with customers throughout sales and fulfillment
• Keep detailed records of all customer interactions in our CRM system
• Collaborate cross-functionally with sales, operations, and service teams
• Tackle new challenges with a team-first, can-do attitude in a fast-evolving environment