Senior Product Manager, Upstart

• You’re a sleuth for the truth
• You have unending curiosity about why things are done a certain way, and how we might improve them
• You aren’t satisfied with “we’ve always done it this way”
• You find it rewarding to squeeze inefficiency out of a system
• 4+ years of product management experience on fast-moving, consumer-obsessed teams
• Strong product sense. You have independently authored and executed on a multi-quarter roadmap, and have been around to see the consequences (good and bad) of your decisions
• Rigorous and analytical problem solving; well structured, concise, and highly effective communication
• Ownership and growth mindset. You act like an owner. You’re often right, but humble and open minded about being wrong. You’re perpetually dissatisfied and striving to improve yourself and the team

Desirable

• As the Senior Product Manager - Automation, you’ll strip away friction from the hardest parts of auto lending: borrower verifications, document signing, Ops reviews, and servicing
• You’ll make an industry-leading user experience even better, and in the process you’ll drive down costs
• Those cost savings are then used to provide even better offers for our borrowers
• You’ll drive the strategic direction for this work, using a combination of emerging technology, process improvement, and vendor management
• You’ll work closely with UX designers, data analysts, finance analysts, legal and compliance experts, and our Operations team
• Deeply understand the needs of our borrowers, Operations teams, and capital partners
• Define a strategy on how we’ll improve the experience for borrowers (and in the process drive down cost for the business) in a traditionally labor-intensive process
• Partner with engineering, design, product leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards
• Identify, track, and obsess over metrics that represent the efficiency of our processes