Senior Customer Success Manager, Storyteq
12 Month Maternity Cover
Content marketing platform
Open for applications
Content marketing platform
201-500 employees
Open for applications
201-500 employees
Company mission
To become the go-to marketing technology for brands around the world.
Role
Who you are
- We are currently seeking an ambitious Senior Customer Success Manager to join our team
What the job involves
- Please note: This is a 12-Month Maternity Cover
- We’re growing fast and are expanding our teams
- This role is focused on growth, expansion and enhancement of the processes of customer success at Storyteq
- As a Senior Customer Success Manager at Storyteq, your primary responsibility is to ensure client satisfaction and foster strong relationships to drive retention and growth
- Account Planning: Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans that align with clients' business objectives
- Client Relationship Management: Develop and nurture strong, longlasting relationships with key customer stakeholders, understanding their business needs and ensuring the effective use of Storyteq's solutions to meet those needs
- Performance Monitoring and Reporting: Oversee the planning, implementation, and reporting of client campaigns, utilizing datadriven strategies to enhance performance and achieve client goals
- Cross-Functional Collaboration: Work closely with internal teams, including Product Management, Marketing, and Sales, to provide customer insights and identify opportunities for innovation and continuous improvement
- Change Management: Assist clients in managing organisational changes related to the adoption and integration of Storyteq's solutions, ensuring a smooth transition and effective utilisation
- These responsibilities are designed to ensure that clients derive maximum value from Storyteq's offerings, leading to sustained satisfaction and business growth
Our take
Digital marketing has evolved beyond web-based campaigns to encompass mobile devices and social media platforms. This shift necessitates consistent marketing across multiple channels, leading to an increased demand for diverse content and larger content creation teams.
Storyteq offers a cloud-based creative automation platform that enables digital marketing teams to automatically generate platform-specific content. By providing templates for consistent branding across various formats and platforms, Stroyteq allows brands to create omnichannel campaigns without expanding their creative teams.
Unlike many omnichannel marketing platforms that focus on inbound campaigns and advertisements, Storyteq specialises in content creation. Its generative and autonomous platform aims to reduce marketing costs, streamline workforces, and deliver consistently branded content across all channels.
Steph
Company Specialist at Welcome to the Jungle
Insights
86% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2018
$0.9m
SEED
Jul 2017
$0.6m
SEED
Total funding: $1.5m
Company benefits
- 25 days annual leave: plus bank holidays.
- Annual Wellbeing Day: Enjoy an additional day on us to look after your phyiscal and mental wellbeing.
- Pension Scheme: helping you save towards your retirement home in the sun!
- Charity & Volunteering: From our donation matching scheme to a paid Volunteer Day each year, we're all about supporting great causes.
- Referral Scheme: Know the perfect person to join the team? You could get a bonus for putting a good word in.
- Cycle to Work Scheme: Save on the cost of biking to work.
Company HQ
Hoofddorppleinbuurt, Amsterdam, Netherlands
Leadership
Andrew Swinand
(CEO)Andrew is also the CEO of Inspired Thinking Group, Founder and Board Chair of Transparent, and Founder and Board Member at Abundant Venture Partners.
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