Customer Success Manager, CoachHub
+ Equity
AI-powered coaching software
Job no longer available
AI-powered coaching software
1001+ employees
Job no longer available
+ Equity
1001+ employees
Company mission
To democratise coaching for all career levels worldwide.
Role
Who you are
- At least 3 years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR tech environment
- A consistent track record of hitting retention and growth targets - you know what good looks like and you know how to get there
- Executive presence: you're as comfortable in a C-suite conversation as you are troubleshooting with a day-to-day programme lead
- A data-driven approach to problem-solving - you use insight to prioritise, act and demonstrate impact
- Strong self-organisation and genuine comfort with ambiguity; you thrive in fast-moving environments where priorities shift
- Familiarity with HR, L&D, leadership development or coaching is a meaningful advantage - you'll hit the ground running if you already speak this language
- Language: Fluent English required
- If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance
What the job involves
- We're looking for a Customer Success Manager to join our North America CS team
- You'll own a portfolio of upper mid-market and enterprise clients, including global accounts with a NAMER footprint, and you'll be their most important relationship at CoachHub
- This isn't a reactive support role
- You'll be a strategic partner - guiding clients from onboarding through to long-term expansion, proving the business value of coaching at every step, and building the kind of trust that makes renewal conversations straightforward
- Own the full client journey From onboarding through adoption, renewal and expansion, you hold the thread. You work closely with your sales partner to align on strategy and make sure every client milestone is met with intention - not improvisation
- Turn goals into tangible outcomes You build activation plans, define success metrics and develop coaching playbooks that connect what clients want to achieve with what CoachHub delivers. You make the value visible - in data, in stories, in results
- Be the voice of your clients internally You channel client feedback to Product, flag risks before they become problems and coordinate across internal teams to make sure your clients always experience CoachHub at its best. You don't wait for issues to escalate - you see them coming
- Lead strategic reviews that open doors You run Executive Business Reviews that go beyond reporting. You show ROI, surface growth opportunities and influence senior stakeholders - often turning a renewal conversation into an expansion one
- Educate, inspire and embed coaching Through workshops, webinars and one-on-one conversations, you help clients integrate coaching into their L&D programmes, leadership initiatives and transformation agendas. You're not just selling a platform - you're helping build a coaching culture
- Contribute to a team that practices what it preaches. You share what's working, support your peers and bring your own growth mindset to everything you do. We coach others - we should be coachable too
Our take
CoachHub is a global talent development platform helping organisations improve leadership, performance, and employee growth through coaching. It wants to make coaching accessible to employees at all levels, not just senior executives, by combining human expertise with technology. Built on behavioural science, it supports both individual development as well as organisational change.
CoachHub delivers digital coaching programs that connect employees with certified coaches alongside AI-driven tools. Its platform is designed to scale across entire organisations, supporting areas like leadership development and change management. With over 3,500 coaches in 90 countries and session in 80+ languages, the company serves more than 1,000 clients worldwide, signalling just how strong its global reach is.
Its AI coach, AIMY™, has gained traction with high engagement and satisfaction, and now the more recent launch of AIMY™ 2.0 adds more personalised, data-driven features. The company is also positioning itself as a partner during corporate restructuring, using coaching to help leaders manage change, showing CoachHub is set on continued growth and deeper relevance in enterpise transformation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Dec 2024
$42.1m
GROWTH EQUITY VC
Jun 2022
$200m
SERIES C
Total funding: $374.6m
Company HQ
Government District, Berlin, Germany
Leadership
Matti Niebelschütz
(Co-Founder & CEO)Matti previously founded Rocket Internet where he served as the CEO. He also founded Elite Startup Management, MyParfum, Personology, Choice of Nature, and Flaschenlabel.de.
Anja P.
(CPO)Prior to joining CoachHub in 2025, Anja was the CPO at Periskop Partners, Tibber, Otrium and Uberall. She also spent 5 years at King as a Senior HR Director.
Kerimcan Oral
(CFO)Prior to joining CoachHub in 2020, Kermican was the CFO at Medigo and served as a VP at bain Capital Credit.
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