Associate Technical Support Engineer, CentralReach
$40-50k
Office located in Fort Lauderdale, FL or Holmdel, NJ
Autism & IDD care technology
Be an early applicant
Autism & IDD care technology
201-500 employees
Be an early applicant
$40-50k
Office located in Fort Lauderdale, FL or Holmdel, NJ
201-500 employees
Company mission
To provide the leading software and services platform to help children and adults diagnosed with autism and related IDDs – and those who serve them – unlock potential, achieve better outcomes, and live more independent lives.
Role
Who you are
- As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues
- College degree and/or technical support and technical troubleshooting experience
- 1+ years previous experience in customer service, IT, or other related fields
- EMR/EHR experience is highly preferred
- Knowledge of healthcare compliance and HIPAA
- Familiarity with the field of ABA is a plus
- RBT or BCBA certification is not required, but also a plus
- Strong empathy for customers
- Ability to build rapport with clients
- Proficiency with technical products and ability to diagnose complex problems
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to provide technical consultation and make best practice recommendations
- Highly organized with superb attention to detail
- Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
- Ability to communicate clearly and concisely, verbally and in writing
- Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives
- Be comfortable working in a distributed, semi-virtual environment
- Be able to take minimal direction from others and provide maximal output for yourself (and others)
What the job involves
- Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products
- Address customer issues and questions promptly and with a positive attitude
- Conduct technical product research for customers and respond via phone, email and our internal client support system
- Provide accurate information about the products and services
- Accurately document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Meet targets set for response time, resolution time, and customer satisfaction
Our take
Running any care practice can be difficult, with practice management, billing, analytics, and other back-office tasks leaving less time for workers to provide the best possible care. Whilst software platforms have been designed in recent years for healthcare clinicians to automate admin and leave workers with more time for their patients, these do not tackle the nuances associated with running an Autism and IDD care practice.
CentralReach provides Autism and IDD care software and services to care practices, offering its products to enterprises, small practices, special education departments, and neurodiversity employers. The company's products include tools for practice management, billing, autism and IDD learning management, and precision teaching, all of which are measured to drive performance through analytics.
Whilst care practice management platforms are nothing new, existing solutions generally focus on clinical or home care, whereas CentralReach has identified the need for a bespoke solution for Autism and IDD care providers. The company claims that by providing tools for the end-to-end care process, care providers can optimize the effectiveness of their care through data whilst minimizing admin.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Comprehensive Onboarding Program
- Career Pathing and Growth Opportunities
- Company Charitable Match
- Leadership and Management Development Programs
- Quarterly CR Talks Sessions
- Company Social Events (in-person and virtual)
- Competitive Pay and Bonus Structure
- 401(k) Investment Plan with Strong Company Match
- Employer HSA Contribution
- Free 1:1 Meetings with Financial Advisor
- Identity Protection Plan
- Generous Paid Time Off
- Paid Holidays
- Hybrid Work Environment
- Extra PTO Day (CR Cares) to Volunteer
- Paid Parental Leave
- Two Robust Medical Insurance Plans
- Low-Cost Dental and Vision Coverage
- 24/7 Teladoc Access
- Wellness Activities
- Pet Insurance
- Employee Assistance Program and TouchCare Health Care Concierge Service
Company HQ
Imperial Point, Fort Lauderdale, FL
Leadership
Chris Sullens
(CEO)Prior to joining CentralReach as CEO in 2018, Chris spent nearly 11 years at WorkWave as the CFO and CEO.
Salary benchmarks
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