Senior Customer Success Manager, Xelix
2 days a week in office (Hoxton, London)
AI-powered control centre for accounts payable teams
Job no longer available
AI-powered control centre for accounts payable teams
21-100 employees
Job no longer available
2 days a week in office (Hoxton, London)
21-100 employees
Company mission
To build best-in-class solutions for Accounts Payable - using the latest technology to drive real outcomes for our customers.
Role
Who you are
- You have at least 2 years of relevant experience in Customer Success and/or Sales and/or Project Management in a fast-paced tech company
- You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels
- You have a proven track record of identifying at-risk customers and driving complex resolution plans
- You are a speedy learner with the ability to grasp new technologies, product features & processes quickly and use that knowledge to educate your customers
- You are a good time manager & well-practised at prioritization, maximizing both your own time and that for others
- You have clear and accurate verbal and written communication skills
- You have strong attention to detail, with experience managing multiple complex work streams at once
- You are confident, high energy and personable with proven success of building relationships
- You have proven success in managing cross-sells, upsells and renewals without assistance
- You have robust analytical and problem-solving skills
- You’re a “do-er”, excited to make a difference and are passionate about delivering exceptional customer experiences
What the job involves
- We are looking for an experienced and hands-on Senior Customer Success Manager to join our fast-growing scale up
- Act as a consultant to some of our highest-tier customers; conducting onboarding sessions, user training, building CSPs and preparing & presenting success metrics in Executive Reviews
- Develop a deep understanding of a customer’s business priorities, objectives, challenges, architecture, and roadmap
- Consistently monitoring customer health & engagement. Proactively identifying churn risk and engaging internal stakeholders
- Build relationships with multiple contacts within each customer, including executive sponsors, economic buyers & decision-makers, and influence leaders to drive change across the organisation
- Proactively triage technical and non-technical queries and identify solutions with efficiency
- Administer renewals and reduce churn while promoting the upsell of new Xelix products and expanding contract values
- Act as the voice of the customer internally and work closely with the Product team to help them prioritise the roadmap
- Communicate product deliverables and timelines to customers
- Work collaboratively with the commercial and technical teams to find the best product solutions
- Work with the other CSMs, founders and commercial teams on strategic topics e.g., market trends & competitor analysis
Salary benchmarks
Our take
Xelix helps enterprise finance teams detect high-risk transactions and prevent financial losses driven by error or fraud. The solution also provides a deep analytics capability in the areas of cash management & supply chain performance.
Currently, up to 1% of company spend is lost due to Accounts Payable errors. This can be caused by simple manual errors (e.g. keying mistakes), technology mishaps (e.g. OCR failures) or intentional fraud from inside or outside the company. When trying to maximize the profitability of a company a 1% difference in net spending can make an immense difference, therefore the software that Xelix is developing has huge potential.
As evidence of its power, Xelix claims that it typically saves companies 6-figures within the first 3 months of going live and drives a positive ROI within one month. Additionally, its analytics capability provides in-depth analysis & insights on supply chain activity - including payment performance, procurement trends & working capital management. Ultimately, Xelix has the first-mover advantage in its market and if keeps progressing at its current pace it could easily grow rapidly.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
29% female employees
48% employee growth in 12 months
Company
Funding (1 round)
Jul 2022
$5m
SERIES A
Total funding: $5m
Company benefits
- 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days
- Hybrid working with two days a week from our dog-friendly Hoxton office
- Comprehensive private medical & dental cover with Vitality
- Enhanced parental leave
- Learning & development culture – £500 personal annual budget
- We’re carbon-neutral and are working towards ambitious carbon reduction goals
- Lots of team socials & activities
- Annual team retreat
Company values
- Be productive
- Be proactive
- Keep improving
- Be collaborative
Company HQ
London, UK
Articles
Leadership
Paul Roiter
(Co-Founder & CEO)Paul has a degree in Political Science and Government and an MBA. They previously co-founded Dingo App, a peer-to-peer ticketing app.
Phil Watts
(Co-Founder & CPO)Phil has a degree in Maths and Economics, and they're a qualified Chartered Accountant. They previously co-founded Dingo App, a peer-to-peer ticketing app.
People progressing
Maddy joined Xelix as an SDR in 2022, before joining the Partnerships team in October 2023.
Miki joined Xelix in 2019 as a Software Engineer, before being promoted to Lead Data Engineer. They are now a Staff Software Engineer.
Having joined Xelix in April 2023 as an SDR, Hannah is now a Customer Success Manager.
Diversity, Equity & Inclusion at Xelix
- Building a diverse and inclusive team is at the heart of everything we do both in the people team, and the wider Xelix team. We are aware that diversity & inclusion efforts are ongoing, and that we will never have it all figured out and ‘done’. This means we need to constantly learn and iterate. We will also make mistakes, but the important thing is that we learn from them and act with positive intent.
- Equal opportunity employer
- Advanced parental pay
- Actively track and working to improve gender balance (currently 29% female)
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