Strategic Partnerships Operations Manager, Visier
$140-165k
+ Bonus
Cloud-based workforce analytics
Job no longer available
Cloud-based workforce analytics
501-1000 employees
Job no longer available
$140-165k
+ Bonus
501-1000 employees
Company mission
Visier's mission is to reveal the human truth that helps businesses and employees win together through its cloud-based platform for HR and people analytics.
Role
Who you are
- This position requires an experienced operational individual who excels in data analysis, relationship management, and communication. To be a good fit for this position you will have at least 5 years of customer- and/or partner-facing, professional services, and technology experience
- 5+ years experience in operations management, specifically within a partner ecosystem
- Prior management of System Integrator relationships - GSIs, regional, boutiques
- 5+ years of experience in an enterprise SaaS environment
- Ability to work in a diverse, fast-paced environment while collaborating across functional and geographical teams
- Strong understanding of partner and implementation delivery models
- Demonstrated ability to build and maintain service-oriented relationships remotely and across multiple partners and internal stakeholders
- Industry knowledge of HCM or BI/Analytics platform services ecosystems is highly advantageous
- Experience in a startup or emerging growth technology company delivering disruptive solutions to Fortune 2000 companies is an asset
What the job involves
- The Strategic Partnerships Operations Manager is responsible for ensuring the success of our Services Partner ecosystem in delivering an exceptional services and support experience to Visier customers
- You will be a key team member by taking a data-driven approach to the impact of Strategic Partnerships, and advocating for our Partners, while ensuring Visier's industry leading experience standards are met through the customer journey
- Reporting into the VP of Strategic Partnerships, you will manage and measure the success and opportunities within the ecosystem at the Services Partner Practice and resource level
- Develop metrics and reporting for communicating the status and success of the Services Partner ecosystem
- Continually monitor training progress and training status of Services Partners - both at the firm and individual levels
- Understand potential gaps in knowledge and expertise, partnering with our Enablement team to create partner enablement and development plans
- Develop and manage Service Partner certification framework structure to adequately support Partner growth by developing a deep understanding of individual Service Partner capabilities, competencies, and resourcing
- Work closely with key Strategic Partnerships counterparts in AMS, EMEA, and APAC for a holistic view of the ecosystem
- Expert knowledge of the sales, services, support offerings each Service Partner provides
- Closely collaborate with global Delivery, Visier University, and Customer Success leadership to align on the right enablement and support for the partner ecosystem
- Effectively manage Partner certifications, release readiness and compliance across the ecosystem
- Monitor best practices and ensure Partners are efficiently following Visier processes
- Support Services Partner QBRs by providing overall performance, benchmarking and identification of zones of success and opportunities with partner practices
- Setup Visier systems access for Services Partner users
- Provision hardware for Services Partners
- Continually forecast and track Services Partner delivery capacity
- Manage GRC requirements and audits with Services Partners
- Serve as a point of escalation for Services Partners and internal Visier stakeholders
- Manage customer escalations with Service Partner Leadership and document for reference and discussion
- Support onboarding of new Service Partner practices through the launch of first Visier Customer engagement
- Connect Service Partner resources with the right education, programs, and resources to ensure success across practices
- Provide Services Win Stories and successes back to Strategic Partnerships Directors for field engagement and business development
- Drive survey strategy to capture internal and external feedback quantitatively and qualitatively
- Manage continuous feedback loop with customers, partners and internal stakeholders
- Monitor and document service partner engagements within our customer base on a quarterly basis
Our take
Gaining insights into workforces through people data is invaluable to businesses, allowing them to understand how to retain their hardest-working staff members, benchmark worker performance against competitors, and enable the growth of leaders within the organisation. While HR departments have access to some productivity tools that utilise people analytics, their fragmented and antiquated nature demands a more unified and future-proof solution.
Visier provides an all-in-one cloud-based people analytics platform for businesses, aiming to drive staff retention programs, maximize recruitment outcomes, arm leaders with workforce insights, and ultimately connect business outcomes to the people involved. The platform achieves this through a variety of integrative tools such as performance benchmarking, smart workforce questionnaires, data management automation, and people-powered insights.
Despite the fact that the company faces competition from other people-data solutions, Visier continues to stand out by this unified approach. The company has existing partnerships with EA, Uber, and NCI, demonstrating success in improving leadership through people analytics, reducing labour costs, and increasing staff retention. In contrast to much of the broader tech sector, the company has grown consistently through 2022 and 2023 and accelerated its geographic expansion, a testament to its product's value to businesses.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$125m
SERIES E
Apr 2020
$45m
SERIES D
Total funding: $261.5m
Company benefits
- We take mental health seriously
- Paid time off
- Self-care is not selfish
- Personal spending amount
- Financial support for home office upgrading
- Financial support for home internet and mobile phone costs
- Visier Gimes program for PTO
- Leadership and support training
- Career development & mentorship
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Ryan Wong
(CEO & President)Chief Architect & Director of Engineering for Crystal Decisions. Was also Vice President of Engineering for SAP from 2003 to 2008.
John Schwarz
(Chairman of the Board)GM of Industry Solutions for IBM from 1974 to 2000. Was also President and COO of Symantec, and Business Objects CEO and Executive Board Member of SAP.
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