HR Infrastructure & Operations Manager, PagerDuty

• Mastery: Expert across multiple domains of HR operations with deep specialization in HR technology and workforce programs
• 7+ years of progressive Recruiting or HR Operations experience with demonstrated expertise in recruiting lifecycle management and augmented workforce management
• Proven expertise with recruiting systems (ATS platforms such as Greenhouse, Lever, Workday Recruiting, or similar)
• Strong technical skills including system configuration, integration management, and process automation
• Knowledge of contingent workforce management, including compliance considerations for contractors, EOR arrangements, and intern programs
• Demonstrated experience with AI tools and automation, including building AI agents, workflow automation, or applying AI to solve business problems
• Experience building programs from the ground up, including policy development, system implementation, and stakeholder enablement
• Data-driven mindset with demonstrated ability to build analytics frameworks and translate data into actionable insights
• Strong project management skills with ability to manage multiple complex initiatives simultaneously
• Effective stakeholder management and communication skills across all organizational levels
• We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Desirable

• We're seeking an experienced HR Infrastructure Manager to drive two critical pillars of PagerDuty's people operations: our recruiting technology ecosystem and our augmented workforce program
• This role sits at the intersection of HR technology, process optimization, and strategic workforce planning, requiring both technical acumen and strong stakeholder management skills
• You'll leverage cutting-edge AI tools and automation to build scalable, intelligent solutions that transform how we hire and manage our workforce
• Designs sophisticated solutions that balance complexity with usability
• Sets the standard for excellence and best practices that others follow across the organization
• Impact: Collaborating with others, drives organization-wide impact through executing initiatives that transform how multiple departments operate
• Delivers measurable business outcomes that directly influence company-level goals and operational efficiency
• Autonomy: Proactively identifies complex problems before they become critical and architects scalable solutions with long-term vision
• Operates independently on complex, ambiguous initiatives with minimal oversight
• Anticipates organizational needs and acts decisively
• Collaboration: Trusted advisor, representing the team and processes, to senior leadership and cross-functional partners
• Influence in decision-making across departments (TA, Finance, Procurement, Legal)
• Builds consensus among diverse stakeholders with competing priorities
• Communication inspires action and drives alignment at all organizational levels
• Emotional Intelligence: Navigates complex organizational dynamics with exceptional political acumen and cultural sensitivity
• Builds trust quickly across all levels, from individual contributors to executives
• Manages resistance to change effectively, turning skeptics into advocates
• Maintains perspective during high-stakes situations while coaching others through ambiguity and organizational transformation
• AI & Automation Fluency: Proficient in identifying opportunities for AI-driven automation and building AI agents to streamline HR processes
• Applies AI tools to enhance analytics, improve user experiences, and reduce manual work
• Stays current with emerging AI technologies and evaluates their applicability to HR infrastructure challenges
• Augmented Workforce Program (50%)
• Design and execute PagerDuty's comprehensive augmented workforce program in partnership with the Director of HR Infrastructure & Operations
• Develop clear policies and guidelines defining when and how to engage EOR employees, contractors, and interns, ensuring compliance and business alignment
• Configure and optimize systems to support augmented worker lifecycle management, from requisition through offboarding
• Build AI-powered tools and agents to streamline augmented workforce processes, automate compliance checks, and provide intelligent recommendations to managers
• Create exceptional onboarding and offboarding experiences tailored to augmented workers that balance efficiency with engagement, utilizing automation where appropriate
• Build educational resources and training for managers and leaders on augmented workforce policies, classification differences, and best practices
• Collaborate cross-functionally with Procurement, HRBPs, Legal, Finance, and business leaders to ensure program effectiveness and adoption
• Establish metrics and reporting to measure program success, compliance, and business impact, leveraging AI for predictive analytics
• Recruiting Technology & Analytics (50%)
• Own and optimize PagerDuty's recruiting technology ecosystem, ensuring seamless integrations, automation, and scalability across our hiring tools and platforms
• Drive recruiting analytics strategy, delivering actionable insights that inform hiring decisions, identify bottlenecks, and measure recruiting effectiveness
• Build and maintain integrations between recruiting systems and downstream HR/business tools to ensure data accuracy and process efficiency
• Leverage AI and build AI agents to automate recruiting workflows, enhance candidate matching, improve data quality, and surface predictive insights
• Partner with Talent Acquisition to identify opportunities for AI-driven automation that reduce time-to-hire and improve candidate experience
• Manage vendor relationships for recruiting technology stack, including system upgrades, troubleshooting, and optimization