Technical Implementation Specialist, Chime
QA Analyst
$82.6-114.8k
Mobile banking for the everyday person
Open for applications
Mobile banking for the everyday person
1001+ employees
Open for applications
$82.6-114.8k
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- Have 2–3 years of experience in systems implementation or technical support tooling
- Have hands-on experience with JavaScript or similar scripting languages
- Be comfortable integrating REST and/or SOAP APIs into workflows
- Have worked in a technical capacity supporting contact center platforms (e.g., Twilio, Five9, Zendesk, NICE, Genesys)
- Be confident leading technical projects from scoping through deployment
- Be adept at troubleshooting and resolving system issues
- Be familiar with managing configurations via both UI portals and backend environments using JavaScript, JSON, or similar
Desirable
- Experience running A/B or multivariate experiments in platforms like Twilio or Zendesk
- Familiarity with monitoring tools (e.g., Datadog, Sentry)
- Understanding of the full contact center stack and how systems interact
- Experience building variant flows and self-service automation
- Exposure to AI-driven support tooling
- Familiarity with writing or maintaining unit tests for system flows
What the job involves
- The Technical Implementation Specialist is a core member of Chime’s Systems Engagements Team—a lean, high-impact group responsible for enhancing and maintaining the platforms that power our member experience
- You’ll lead the hands-on implementation and configuration of system changes across our contact center stack—including IVR, ACD, and chat systems
- From designing routing logic and automations to integrating APIs and maintaining JavaScript codebases in tools like Twilio Studio, you’ll drive technical initiatives that elevate how we support members
- This is a highly cross-functional role, working closely with partners across Operations, Product, and Engineering to translate business needs into scalable technical solutions
- While not a software engineering position, this role requires strong technical fluency and hands-on experience in system implementation and automation
- Collaborate with Product, Operations, Conversational Design, and Engineering to build and launch impactful support tooling
- Configure and maintain systems across IVR, ACD, and chat platforms—including UI changes in tools like Five9 and Twilio
- Design and update routing logic, queue structures, and agent state workflows
- Use low-code tools (e.g., Zapier, Workato, Five9 WFA) to build scalable automations
- Maintain JavaScript-based codebases used in support flows (e.g., Twilio Studio)
- Integrate third-party and internal tools using REST and/or SOAP APIs
- Troubleshoot technical issues, lead QA and regression testing, and monitor system health post-deployment
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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