Senior Agent Architect, Parloa
AI agent management platform
Job no longer available
AI agent management platform
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 3+ years of experience in enterprise customer-facing roles, with proven expertise in conversation design and AI agent development to create engaging and intuitive conversational experiences
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
- Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
- Proficiency with advanced prompting strategies such as chain-of-thought prompting, few-shot learning
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
- Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy, plus solid knowledge of data structures, system integrations, and enterprise APIs
- Familiarity with API authentication patterns (OAuth, API keys, JWT), data transformation and field mapping logic
- Proficiency in REST API design, JSON/XML data structures, and API testing tools (Postman, etc.)
- Experience reading and consuming API documentation across enterprise SaaS platforms (CRMs, ERPs, contact center platforms)
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
- Familiarity with A/B testing methods to ensure AI agent performance at scale
What the job involves
- As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents. In this customer-facing role, you will support the implementation of Parloa's solutions, enhancing customer experiences for clients and partners
- Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation. You will design, prototype, and validate conversational solutions for AI agent deployments and guide customers and partners in maximising the value of Parloa’s AI solutions
- Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners
- Leverage your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design precise prompts for reliable, user-aligned behavior
- Simplify complex workflows and processes into digestible conversational components, enabling LLMs to handle challenging tasks effectively
- Fine-tune conversational flows and voice output (e.g. SSML, lexicons, regex) to align with customer brand standards
- Work closely with Agent Integration Engineers and Forward Deployed Engineers to connect customers’ systems with Parloa’s Agent Platform via APIs
- Identify and solve blockers together with other departments at Parloa (e.g. Product, Agent Integration Engineering, or Sales) and the customer
- Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
- Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team
Application process
- Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser
Salary benchmarks
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $567.9m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
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