Customer Support Advocate, Taskrabbit
$17.50/hour. + Bonus
Outsourcing marketplace for everyday tasks
Be an early applicant
Outsourcing marketplace for everyday tasks
1001+ employees
Be an early applicant
$17.50/hour. + Bonus
1001+ employees
Company mission
TaskRabbit's mission is to revolutionize the future of work.
Role
Who you are
- Minimum 1 year of customer service experience, including handling more complex customer interactions
- Knowledge of CRM tools is preferred
- Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness
- Tech-curious: Excellent typing skills with the ability to navigate online tools and systems
- We’re growing: Adaptability and a love for change and improvement in a fast-paced environment is a must
- Excellent written & verbal communication skills: Have a strong command of grammar and spelling
- Reliable & Punctual: You are an important part of our team, so excellent time management is expected
- Embrace the unknown: Be comfortable working cross-functionally with other teams, working through ambiguity and multitasking!
- Available full-time (40 hours / week): We run a 7-day-a-week business, so weekend and holiday availability is required
What the job involves
- The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience
- We aim to live our values in every interaction and are looking for customer support agents who care deeply about our community
- On the Customer Support team, your primary focus and passion will be working directly with our users via chat, email or phone, whilst also allowing time for regular team meetings, 1:1s, and company-wide learning and development opportunities
- Assist users in their entire experience across our dual-side marketplace
- Efficiently address & solve user issues primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy
- Build connection and trust with our users, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate and timely manner first time
- Be proactive and work with our users to ensure exceptional service
- Take initiative to solve issues as they arise using your knowledge and experience to make informed decisions
- Identify trends and provide constructive feedback to other employees and departments as necessary
- Anticipate and efficiently respond to new challenges, the unfamiliar, and the urgent
- Be a champion for our customers by identifying their needs, being their advocate, and ensuring we are continuously improving
- Perform additional duties within the scope of a Customer Support Representative as required or requested
Application process
- Target Start Date: 9/8/2025
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning, etc.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$14m
Dec 2011
$19.1m
Total funding: $33.1m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company HQ
Potrero Hill, San Francisco, CA
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
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