Student Success Coordinator, Riipen
3-Month Term
CA$58.2k
Experiential learning platform and marketplace
Be an early applicant
Experiential learning platform and marketplace
101-200 employees
Be an early applicant
CA$58.2k
101-200 employees
Company mission
To help students of all backgrounds and geographies boost their skills, gain career clarity, network with potential employers, and find jobs they love.
Role
Who you are
- Highly organized, with the ability to manage repetitive workflows and work with data at a practical level (e.g., tracking completion, identifying patterns, spotting gaps)
- Tech-savvy and curious, with interest or knowledge in how AI and automation can be applied to improve student support, experience, and operational efficiency
- Skilled at navigating change and adapting quickly as processes and priorities evolve or shift
- Strong comfort working with digital tools and platforms, such as Intercom, CRMs, reporting dashboards, and internal documentation tools
- Comfortable working across both manual and automated processes, with interest in improving how systems and tools support students at scale
- Able to spot inefficiencies and suggest practical improvements without losing focus on day-to-day execution
- Clear written communicator, able to support students in a consistent, professional, and approachable way
- Prior experience in education, customer support, operations, or program coordination is an asset but not required
What the job involves
- Riipen is expanding its Student Success function to support programs like Riipen Labs, where thousands of students move through work-integrated projects and milestones at the same time
- As these programs continue to scale, we are focused on delivering consistent, high-quality student support while continuously improving how that support is delivered through automation and AI-enabled tools
- The Student Success Coordinator plays a key role at the intersection of manual operations and automated support. This role is well-suited to someone who enjoys improving processes while staying closely connected to the student experience
- This role supports the operational and communication components of the student journey, ensuring learners stay informed, supported, and on track as programs scale
- The coordinator reports to the Senior Manager, Student Success, and works closely with cross-functional partners as new tools and processes are introduced
- Support day-to-day Student Success operations across Riipen Labs and related programs, including tracking milestones, deadlines, and completion
- Monitor and support student communications at scale, including overseeing student inquiries through tools such as Intercom and identifying recurring questions, trends, and potential risk signals
- Contribute to the development and refinement of AI-enabled support by consolidating common questions, testing responses, and feeding insights back into help articles, content, and automation
- Execute and maintain student communication workflows, including reminders, follow-ups, and escalations based on predefined SLAs
- Assist with weekly tracking and reporting on student progress and completion rates, flagging where intervention may be required, particularly during high-volume periods or milestones
- Partner with cross-functional teams to test and refine scalable support approaches as programs continue to evolve
Application process
- We appreciate your interest and application. Only those applicants under consideration will be contacted
Our take
It’s a problem many graduates are painfully familiar with: you need experience to get a job, but you can’t land a job without experience. Riipen is a company helping to tackle this issue. Their platform offers post-secondary institutions the ability to connect their students to real-world problems and training, and to companies in search of new talent.
The company have helped over 100,000 students engage in applied learning, which historically might only have been accessed through an internship - typically freezing out students without the connections or resources to land one. So Riipen’s addressing inequality of opportunity in the post-secondary demographic, alongside streamlining the work of companies in sourcing talent.
With the economy still in recovery, and traditional ‘first job’ positions in certain industries curtailed, there’s an urgent need to reimagine what stepping onto the career ladder looks like. Riipen’s solution has been refined over the past several years, and is now well set to take advantage of this opportunity.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2021
$1.5m
LATE VC
Dec 2019
$3.8m
EARLY VC
Total funding: $6m
Company benefits
- Enhanced health & dental benefits
- Generous time off
- Choose your work environment
- Paid parental leave
- Paid learning opportunities
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Dave Savory
(Co-Founder & VP of Experiential Learning)Previously a Franchise Manager at College Pro Painters, before moving on to work in Sales and Business Development at Travergence Interactive, and then Softree Technical Systems.
Dana Stephenson
(Co-Founder & CEO)Previously held various managerial roles in recruitment, marketing, and business at The Acquisition Group Enterprises, Advanced Air Supply, and The Moore Law Group. Subsequently worked as a sales rep at Beldon Home Solutions.
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