Manager of Cross-Border Payment Operations, Brex

• 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment with hands-on experience in high-risk money movement (wires, ACH, SWIFT, checks) and audit ready risk management
• 2+ years of direct people management experience with a track record of coaching employees, raising performance, and building strong, accountable teams
• Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment

Desirable

• As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform
• You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale
• Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision
• In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time
• You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows
• If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales
• This role will be based in our New York City office
• We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home
• We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday
• As a perk, we also have up to four weeks per year of fully remote work!
• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy