Director of Business Intelligence, Sprinklr
$161-269k
More information about location
AI-native platform for Unified Customer Experience Management
Be an early applicant
AI-native platform for Unified Customer Experience Management
1001+ employees
Be an early applicant
$161-269k
More information about location
1001+ employees
Company mission
To empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Role
Who you are
- The ideal candidate combines technical depth, business acumen, and experience scaling high-performing BI teams in a global SaaS environment
- Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field, or equivalent practical experience. A master’s degree or MBA is preferred
- 10+ years of progressive experience in business intelligence, data engineering, or enterprise data management, including at least five years leading technical teams and delivering scalable BI and analytics solutions in a high-growth, global software or SaaS environment
- Strong expertise in modern enterprise data platforms, including Snowflake, Power BI and/or Tableau, SQL, data warehousing, ETL/ELT, and cloud platforms such as AWS or Azure, with the ability to guide architecture and technical decisions
- Working knowledge of enterprise applications (ERP, CRM, HCM) and their data models, such as Salesforce, Workday and NetSuite
- Experience establishing data governance and quality frameworks and delivering measurable results through AI-enabled automation, predictive analytics, or productivity improvements
- Experience managing complex, multi-phase BI programs, competing priorities and budgets in fast-moving, sometimes ambiguous environments
- Strong leadership, stakeholder management, and executive communication skills, with the ability to influence across functions and regions and translate complex data into clear business value
What the job involves
- Sprinklr is seeking an experienced, hands-on Director of Business Intelligence to translate enterprise BI strategy into a prioritized roadmap and scale trusted, data-driven decision-making across our global organization
- Reporting to the Vice President of Business Intelligence, this leader will work directly with business stakeholders in Finance, Sales, Marketing, Customer Success, Product, and HR to align data definitions and build key measurements (KPIs) that inform strategic decisions
- Additionally, this person will oversee data engineering, data science, governance, analytics, and enterprise application integrations while advancing AI-enabled business outcomes
- This leader will connect data and analytics investments to measurable business value and strengthen both Employee Experience (EX) and Customer Experience (CX)
- BI Roadmap and Execution: Translate the BI strategy into a prioritized, multi-quarter roadmap and manage project intake and delivery in line with business priorities
- Cross-Functional Partnership: A key aspect of this role, maintain strong strategic relationships and partner closely on high-priority initiatives for executive leadership
- AI-Enabled Analytics and Automation: Embed AI into the BI roadmap by partnering with business and IT leaders to identify, prioritize, and scale use cases with measurable business impact, adoption, and return on investment
- Predictive, Prescriptive, and Generative Analytics: Advance BI beyond historical reporting through forecasting, anomaly detection, risk scoring, next-best-action recommendations, natural-language querying, AI copilots, and automated insights that improve customer and business outcomes
- Data Platform, Architecture, and Governance: Oversee scalable and reliable data architecture, warehouses, models, semantic layers, metadata, and ETL/ELT pipelines
- Establish service levels, documentation, governance, quality, security, and compliance standards that support analytics, AI, machine learning, and retrieval-based use cases
- Analytics and Reporting: Deliver executive dashboards, enterprise KPIs, self-service analytics, and near-real-time insights built on trusted data models. Drive adoption and ensure analytics products improve decision-making across functions
- Team Leadership: Hire, lead, and mentor a global team of BI engineers, data engineers, analysts, and data scientists. Set clear goals, build technical and AI capabilities, and support career growth
- Technology and Operational Excellence: Own the BI technology stack, vendor strategy, modernization roadmap, budget, and resource planning. Improve delivery speed, platform performance, and reporting quality through agile practices, automation, and disciplined operating processes
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonald's, Marriott and more.
The company has also garnered enormous investments over the last decade and is now valued at $1.3B. With over 1,000 enterprises globally, including over 50% of the Fortune 100, the company is well-positioned to continue its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company HQ
Hell's Kitchen, New York, NY
Leadership
Rory Read
(CEO & President)Previously, Rory was CEO of Vonage/Ericsson. Prior to that, he spent 5 years at Dell in various roles, including COO and EVP Chief Integration Officer.
Anthony Coletta
(CFO)Prior to joining Sprinklr in 2025, Anthony spent 18 years at SAP, joining in 2006 as a Senior Controller of Field Organisation & Global Functions before working his way up to the role of Chief Investor Relations Officer.
Amitabh Misra
(CTO)Amitabh previously served as the VP of Engineering, Experience Cloud at Adobe and as the CTO, Chief Architect and Head of Engineering at Snapdeal. He also Founded GoFro where he served as the CEO for 3 years.
Arun Pattabhiraman
(CMO)Previously, Arun was an Advisor at ThoughtSpot, a CGO at Freshworks, and CMO at Hotstar. He also spent nearly 7 years at InMobi in various roles, including Director of Product Marketing and CMO.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 12 more jobs at Sprinklr