Customer Success Manager, Synera
€90-137k
OTE
OTE: Total expected compensation if performance targets are met, combining base salary and variable pay
Connected engineering platform
Be an early applicant
Connected engineering platform
101-200 employees
Be an early applicant
€90-137k
OTE
OTE: Total expected compensation if performance targets are met, combining base salary and variable pay
101-200 employees
Company mission
To transform the way engineers work and enable them to do more of what they love doing: being inventors, creating great solutions, and solving problems.
Role
Who you are
- Even if you don't meet these criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it's tough, but please keep in mind that you don't have to match all the listed requirements exactly to be considered for this role
- You resonate with Synera's Core Values - they're central to how we work, and we'll explore them together in your first interview
- You bring 10+ years of experience in the engineering domain, including enterprise customer success, technical consulting, stakeholder management, and strategic account growth
- You have strong familiarity with CAx tools and their applications in industries such as automotive, aerospace, or consumer goods
- You are confident engaging with senior stakeholders, including C-level executives
- You are highly data-driven, able to interpret customer metrics and proactively mitigate churn risks
- You bring a proactive, solution-oriented mindset with a proven track record of driving measurable account growth
What the job involves
- At Synera – the AI Agent Platform for Engineering – we’re redefining how the world’s most complex industries develop products. Backed by a world-class partner ecosystem including AWS, Autodesk, UiPath, Capgemini, McKinsey, and Accenture, and trusted by teams at BMW, Hyundai, ArianeSpace, and NASA, we’re looking for a driven, entrepreneurial customer success professional to help grow and strengthen our presence on the West Coast
- You will work cross-functionally with our Account Executives, as well as Marketing, Product, and Forward Deployed Engineering teams, potentially collaborating with Customer Success team members in US to deliver exceptional customer outcomes and long-term value
- You will lead software rollouts and ensure fast, measurable customer value realization
- You act as the primary point of contact for strategic accounts, managing senior engineering stakeholders and internal Synera teams (AI, Academy, and Technical Experts)
- You build and expand long-term enterprise relationships, driving adoption through structured engagement and strategic outreach
- Monday: You start with team and company-wide syncs, followed by a Customer Success Task Force session to align priorities and share insights
- Tuesday: You lead an Executive Business Review (EBR) with a key client to review progress and identify growth opportunities
- Wednesday: You prepare an on-site workshop with a customer such as Volvo, and dedicate time to targeted outbound activities
- Thursday: You run a hands-on customer workshop to explore AI use cases, followed by a Quarterly Business Review (QBR) and funnel review
- Friday: You analyze customer health metrics, define action plans, join a product webinar, and close the week with strategic reflection
Our take
Synera, formally known as Elise, is a German-founded engineering software company that develops platforms and tools for manufacturing companies. Off the back of the company's ethos to help engineers do more of what they love, Synera automates processes and leverages low-code, open and integrated software to help companies as large as BMW and Hyundai get more done faster.
Off the back of its 2026 funding, Synera has been enhancing its platform, strengthening deployment capabilities, and working to expand its customer base into new market regions, such as France. The company already claims to save engineers up to 90 percent in time savings on ad hoc tasks, enough incentive for the auto and travel manufacturing industry to invest in it. Interestingly, the Alfred Wegener Group, which conducts research in the Arctic and the Antarctic, is a parent company of Synera, influencing its core motive of improving engineering efficiency for time-sensitive work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2026
$40m
SERIES B
Sep 2022
$14.8m
SERIES A
Total funding: $60.9m
Company benefits
- Powerful equipment - Synera empowers its team members with the equipment they need to do their best work.
- Company offsites - Synera is a remote/hybrid company - which is why it enjoys regrouping for two offsites per year.
- Company fitness & Jobrad - Healthy body, healthy mind. Synera enables its team members to keep up with their health!
- Development budget - Never stop learning: Synera wants its team members to grow and continuously learn new things!
- Team spirit - Synera enjoys spending time with each other and places a high value on functioning as a team - no siloes, no politics, and lots of laughs.
- Flexibility - As a remote/hybrid company, Synera offers all the flexibility of a modern company to attract exceptional talent.
Company HQ
Überseestadt, Bremen, Germany
Leadership
Daniel Siegel
(Co-Founder & Managing Director)Previously Head of Application at Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research.
Moritz Maier
(Co-Founder & CEO)Previously Senior Consultant at Umlaut Company, Software Developer at Recyclex and Head Of Research And Development at Alfred Wegener Institute Helmholtz Centre for Polar and Marine Research.
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