Senior Pre-Sales Solution Engineer, Klaviyo
French Speaking
€80-120k
More information about location
3+ days a week in office
The autonomous B2C CRM
Be an early applicant
The autonomous B2C CRM
1001+ employees
Be an early applicant
€80-120k
More information about location
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying
- Fluent in French and English, written and spoken
- 3+ years of experience in a pre-sales, solutions engineering, or solutions architecture role at a B2B SaaS company
- Solid understanding of web technologies, APIs, and data integrations including REST APIs, webhooks, and ecommerce or marketing platforms
- Comfortable engaging with both technical stakeholders (developers, architects) and business stakeholders (marketing, operations, leadership)
- Strong customer-facing communication skills, with the ability to make complex concepts feel simple and relevant
- Able to run live product demos and adjust in real time based on the conversation
- Experience working with commercial customers, with an appreciation for their pace, constraints, and how to design practical solutions that fit
- A bias toward action and solid problem-solving instincts in fast-moving sales cycles
Desirable
- Hands-on experience with JavaScript, Python, or SQL for light technical validation, data exploration, or integration work
- Background in marketing technology, CDPs, or customer engagement platforms
- Familiarity with AI-assisted development tools (e.g. Claude Code, Cursor) and how to use them to move faster
- Experience with ecommerce technology stacks such as Shopify, Magento, or custom storefronts
- Experience working with partners or consultancies that serve SMB customers
- You've used AI to genuinely scale your effectiveness, whether that's through automation, research, demo prep, or light development
- You roll up your sleeves and become the expert on whatever you need to know
- You bring competitive intelligence into deals without it feeling like a script
- You contribute to the team through the assets, playbooks, and feedback you leave behind
- You thrive in a fast-moving environment and don't need everything mapped out to get started
What the job involves
- Solutions Engineers at Klaviyo are technical sellers at the heart of our revenue motion. We don't just demo software. We work as trusted advisors, helping fast-growing commercial businesses understand how Klaviyo can solve their real challenges, and then we prove it
- We're looking for a Senior Pre-Sales Solutions Engineer to join our EMEA Commercial team, covering the Entrepreneur and SMB segment. This is a role for someone who can move quickly through a sales cycle, run sharp discovery, design practical solutions, and deliver demos that actually land. You'll be comfortable talking to both developers and marketers, and you know how to adapt on the fly
- You'll work closely with Account Executives across the French-speaking market and wider EMEA region, owning the technical side of deals from first call through to close. You bring structure and momentum to the sales cycle without slowing it down
- We're technical sellers who drive revenue by winning Commercial deals. Our job is to own the technical win. That means building champions, demonstrating clear value, and making sure prospects choose Klaviyo
- We work directly with customers to architect solutions that integrate into their existing tech stacks, taking a consultative approach that builds confidence and secures buy-in from technical and business stakeholders alike
- Our team builds beyond the day-to-day too. Recent projects include AI-powered demo data generators, a Chrome extension for troubleshooting API calls, web SDK injectors, and templatised mobile apps to showcase our SDK capabilities. If you're someone who builds things to solve problems, you'll fit right in
- Partner with Account Executives to lead the technical side of Commercial opportunities from qualification through to close
- Run focused technical discovery to understand a prospect's goals, current stack, data flows, and constraints
- Design solution architectures that make the most of Klaviyo's platform, APIs, and integrations to meet customer needs and best practices
- Deliver tailored demos and presentations to both business and technical audiences, clearly connecting capabilities to real customer outcomes
- Scope and lead proofs of concept where needed, defining success criteria and keeping things on track
- Handle objections confidently, navigate competitive situations, and bring clear strategic thinking to deal with conversations
- Act as a go-to resource for prospects on topics like data strategy, integrations, implementation approach, and long-term scalability
- Bring subject matter expertise across marketing technology, eCommerce, CDPs, and customer data
- Collaborate with Product, Engineering, and Support on RFPs, security reviews, and deeper technical evaluations
- Stay close to the competitive landscape and bring that intelligence into deals in a way that's useful, not just informational
- Contribute to repeatable assets like demo narratives, reference architectures, playbooks, and templates that help the broader team move faster
- Use AI tools and automation to scale your own impact and improve how you work
- Provide clear feedback loops to Product and GTM teams on feature gaps, market trends, and what SMB customers are actually asking for
- Support partner and channel teams where relevant, helping them position and implement Klaviyo effectively for commercial customers
- How We'll Measure Success:
- Technical win rate and contribution to overall win rate in the Commercial segment
- Quality and consistency of solution designs and handoffs to implementation and Customer Success teams
- Impact on repeatable assets, team enablement, and process improvements for the broader go-to-market team
- Feedback quality delivered back to Product and GTM on segment-specific needs
Our take
Klaviyo is a SaaS autonomous B2C CRM helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyse, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Co-Founder & Co-CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Co-Founder & Chief Strategy Officer)Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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