Working Student Product Consulting & Support, Seven Senders

• You are enrolled in a Bachelor's/Master's degree program and can work 15-20 hours per week
• You’re motivated to gain hands-on experience in a dynamic, international logistics environment and deepen your understanding of digital products along the way
• You’re comfortable communicating with customers, identifying their needs, and providing clear, helpful guidance that adds value
• Good analytical skills; affinity for data analysis and data processing
• You communicate confidently with customers in German (native level or equivalent) and can express yourself clearly in written English (B2 level or higher), enabling you to navigate our international work environment with ease

• Join our Product Consulting & Support team and experience the best of both worlds: internal collaboration and direct customer engagement
• You’ll act as a key link between our internal teams and clients, helping solve product-related issues and improving how our solutions are understood and used
• Product Support (50%):
• You will act as the first point of contact for our team members to resolve software and data issues for our B2B customers and achieve a high level of customer satisfaction
• You will be the link between the business and technical teams when it comes to incident management for our digital products
• Use internal tools to analyse data from customers and vendors we work with
• Work closely with internal operations and IT teams, as well as our external partners, and provide feedback on incoming requests
• Product Consulting (50%)
• Prepare customer appointments, for example, by analysing shipment data or researching industry information
• Conduct demos and trainings
• Follow up on appointments, for example, by forwarding customer feedback to our product teams

• Flex your work: Our hybrid model lets you work remotely 60% of the time and enjoy our vibrant office 40% of the time. With our work abroad policy, you can work from nearly anywhere worldwide for up to two months each year
• Enjoy our vibrant workplace: You choose where you work best from our range of flexible working spaces. Take a break in our spacious lounge, get some fresh air on the balcony or at the terrace, or enjoy a game of table tennis, kicker, or PlayStation with colleagues
• Maximise your benefits: With our flexible benefits wallet, you will have a monthly allowance to purchase vouchers for top brands like Zalando and Spotify. You can also use your funds towards an Urban Sports Club membership, or BVG ticket. Also, you can get additional tax benefits for bike leasing via JobRad
• Find your balance: Need a moment of reflection or prayer? Our Relax Room offers a peaceful space. Plus, you can bring your children along—we have a dedicated Kids’ Room to keep them entertained
• Build bonds beyond work: Our team knows how to connect and have a good time. From cooking events to watching football to company lunches and festive parties, our events allow us to share our different cultures and strengthen our bond as a team
• Boost your language skills: We offer German and English language courses to anyone looking to improve their communication skills and confidence. Your partner is also welcome to join our language courses
• Make work pawsome: We have a dog-friendly office and welcome your furry friends, creating a joyful environment for everyone. And yes, colleagues will be happy for a chance to pet and cuddle your adorable dog
• Bring your best talent onboard: Recommend friends, acquaintances, or former colleagues you think would be an excellent fit for us. As a token of our appreciation, our Referral Program offers rewards of up to 3000 euros for successful hires based on your recommendations
• Hardware your way: You can choose between a Mac or Windows laptop and an iPhone or Android smartphone. We also provide a mouse, keyboard, and additional monitor to improve your home office setup. (The hardware provision may vary based on your responsibilities and department)

Total funding: $63m

Seven Senders is a leading European delivery platform, catering to the growing demand for efficient and cost-effective international shipping. S eCommerce continues to expand across borders, retailers need seamless solutions to reach customers in different European markets.