Director of Channel Sales, Observe.AI
Southeast
$200-260k
OTE
+ Stock Options
Contact center software
Job no longer available
Contact center software
201-500 employees
Job no longer available
$200-260k
OTE
+ Stock Options
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- Minimum of 5 years of experience in channel management, preferably in the technology or software industry
- Proven track record of exceeding channel sales targets and driving partner engagement
- Strong understanding of the customer experience (CX) landscape and its importance in driving business outcomes
- Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization
- Strategic thinker with the ability to develop and execute on long-term channel strategies
- Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously
- Willingness to travel within the assigned region as needed
- The ideal candidate will possess a proven track record of successful channel management, with a focus on building and nurturing partnerships to drive business growth. This role requires a results-oriented individual who can effectively collaborate with partners, internal teams, and executive leadership to achieve strategic goals
What the job involves
- As a Regional Channel Manager at Observe.ai, you will play a pivotal role in driving our channel partner strategy and fostering strong relationships within your assigned region
- Develop and execute a comprehensive regional channel partner strategy in alignment with Observe.ai's overall business objectives
- Identify and onboard new channel partners, including Sub-Agents, `Value-Added Resellers (VARs), Systems Integrators (SIs), and Managed Service Providers (MSPs), to expand market reach and drive revenue growth
- Cultivate and maintain strong relationships with existing channel partners, providing necessary support and resources to ensure their success in promoting Observe.ai solutions
- Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams to align channel efforts with the overall company strategy
- Drive partner engagement through regular communication, training, and joint marketing initiatives
- Conduct market analysis and identify emerging opportunities, competitive trends, and potential areas for channel expansion
- Provide regular reporting and insights to the VP of Channels on channel performance, pipeline development, forecasting and partner feedback
- Collaborate with partners to develop joint go-to-market plans, including sales enablement, lead generation, and customer success strategies
- Represent Observe.ai at industry events, conferences, and partner meetings to enhance brand visibility and strengthen partner relationships
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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