Customer Support Specialist, Monta
Nordic Speaker, Day Shift
€25k
Electric vehicle charging platform
Job no longer available
Electric vehicle charging platform
201-500 employees
Job no longer available
€25k
201-500 employees
Company mission
To provide the best technology solutions for the entire EV charging cycle.
Role
Who you are
- You are fluent in English and Danish, Swedish or Norwegian - Bonus if you speak other languages
- You are located in or around Barcelona and can work from our office in Barcelona
- You are driven and can think outside of the box
- You have experience working in customer-facing environments
- You have attention to detail and are not afraid of taking ownership
- You are tech-savvy
- To succeed in this position, your spoken and written English skills need to be proficient. Since Monta is a globally active company, you’ll be communicating often and regularly with our co-workers and partners around the world, making your professional English knowledge essential
What the job involves
- We’re looking for a talented Customer Support Specialist to join our Support team
- Provide support via multiple communication channels, including email, live chat, and phone
- Engage with potential customers to answer any queries they may have about Monta products and services
- Troubleshoot technical issues reported by Monta customers, providing positive customer experiences in addressing their concerns
- Guide customers in setting up their charging stations, ensuring all the instructions are clear and straightforward
- Be the first point of contact for customers experiencing issues with their charging stations, escalating issues to the appropriate team as needed
- Work collaboratively with other teams to ensure customer satisfaction, including the development team to report on any product bugs or shortcomings
- Create knowledge base articles and update internal documentation in support of the customer experience
- Working on a shift-based schedule Monday-Sunday, between the hours of 07:00-19:00
- It’s not just what you do – how your work impacts our products and processes is also important to us. Besides the tasks you complete, we’ll also be measuring the tangible outcomes and improvements you set in motion – which will (hopefully) increase your professional growth and satisfaction with us at the same time
- In the position of Customer Support Specialist, you will be one of the first handful of hires and a key element in shaping the culture, foundation and future of the Support Team
- You will be our voice to the outside world, and it is therefore crucial that you have a passion for helping people. Our users are always 100% in focus and it is important to us that they get an awesome experience when they contact us
Application process
- We usually respond within two weeks
- Contact: Karoline Karlson
Our take
Monta is an EV charging company that is building ways to make it easier to charge EVs from wherever you are. In order to do so, the company is working to digitise the EV charging ecosystem via a charging management platform.
Transforming mobility is a leading global effort towards a greener society and European cities are rapidly seeing the uptake of electric vehicles. In spite of this, there is a dearth of EV charging points, and Monta is trying to rectify this issue through its unique all-in-one EV charging platform, which makes charging vehicles simple and seamless, thereby increasing the adoption of a more sustainable method of transport.
Monta has invested its efforts toward opening up new markets, specifically North America, whilst consolidating its market position in Scandinavia, the UK, and Germany, as well as creating transparency within the electricity market and continuing to fund digitising the power grid infrastructure. Alongside this, the company recently partnered with Octopus Fleet to support the expansion of its fleet and energy services. This partnership strengthens Monta's role in large-scale fleet electrification and puts the company in a strong position as demand for reliable EV charging continues to grow.
Freddie
Company Specialist at Welcome to the Jungle
Insights
53% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2024
$92.2m
SERIES B
Sep 2022
$34.6m
SERIES A
Total funding: $149.9m
Company benefits
- Equity Incentive Plan/Warrant Allocation: We believe that all employees at Monta should be owners of the company and a close part of the journey we are on - therefore, all are offered to be part of the plan.
- Parental leave: You will get paid leave in connection with pregnancy, childbirth, and adoption whenever the time arrives.
- Growth & Development: We offer support to attend conferences, take courses, and even work on your own projects so you can be the best version of yourself.
- HQ Visits: You will get the chance to join us in our Copenhagen HQ for our Strategy Days to spend valuable (and fun!) time face-to-face with your colleagues.
- EV Rental: What better way to understand what we work so hard on every day than by borrowing one of the two EVs we have in HQ?
- Pension & Healthcare: We want to make sure you’re taken care of now and in the future, so we offer a pension and health care plan.
- Fun Workspace: We appreciate the balance necessary for you to thrive, so whether you’re working from one of our comfy sofas or taking a well-deserved foosball table break, we know your next big idea can come from anywhere.
- Sports & Recreation: Everyone in our offices can enjoy deals with different fitness facilities and there are sponsoring options for remote workers as well.
Company HQ
Metropolzonen
Leadership
Casper H Rasmussen
(Co-Founder & CEO)Previously served as Group CTO for Monstar Lab, Technical Assistant for B&O Service Centre, and IT Consultant for Accenture.
Anders Pedersen
(Co-Founder)Previously served as Project Manager and Developer for Greener Pastures, Digital Projects and Process Manager for Molamil, and Digital Production Manager for Nodes.
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