Customer Success Manager, Storyblok
+ Virtual Stock Option Plan
Headless CMS for developers, marketers, and content creators
Be an early applicant
Headless CMS for developers, marketers, and content creators
201-500 employees
Be an early applicant
+ Virtual Stock Option Plan
201-500 employees
Company mission
Storyblok is the enterprise-ready headless CMS that empowers developers and marketers to bring ideas to market faster.
Role
Who you are
- Experience working in a client-facing role, mainly account management or customer success experience, or other closely related work
- Experience managing account renewals - the ideal candidate should have a sales oriented approach and be able to effectively apply it throughout the entire customer journey
- A proven record driving customer satisfaction and enhancing the customer experience
- SaaS experience and working knowledge of software products
- Strong computer skills and proficiency in Google Workspace, Excel, and other word processing tools; prior knowledge of Salesforce or another CRM is preferred
- Ability to be self-motivated, highly organized, and have a positive attitude and professional demeanor
- Exceptional written and verbal communication skills, analytical skills
What the job involves
- The 'Customer Success Manager' will develop and maintain strong relationships with Storyblok customers, ensuring their business needs are met and exceeded
- Working with Enterprise Customers, they will own all aspects of the post-sales process, with a key focus on closing large deals and collaborating with Storyblok’s Sales team to identify new opportunities within the assigned sales territory
- Build trusted relationships with customers and help them get the most out of the product this includes but is not limited to; onboarding, recurrent training, answering technical and content-based questions
- Organize and run Quarterly Business Reviews (some onsite travel may be required)
- Attend Industry events
- Report up to date metrics on client usage data and health indicators
- Retain and renew existing accounts
- Develop long term strategic account plans that identify expansion opportunities. Own and close commercial upsell
- Own the client and renewal opportunity data in Salesforce and ensure accuracy
- Provide a first class customer experience’, we care about our customers and their experience, and our CSMs to become trusted advisors
- Work closely with internal teams. For example; provide feedback to the product teams, liaise with Marketing teams on PR and Case Studies
Our take
A headless content management system (CMS) consists of a back-end that stores the content and a decoupled front-end display. This lets the content be streamed to any platform including apps, wearable devices or digital displays via an API. Compared to the other headless CMS solutions, Storyblok’s CMS provides highly customisable content blocks and visual editing tools. This gives developers the flexibility to build fast and reliable digital platforms. It is the first headless CMS to integrate such features into a modern headless architecture.
The company counts Pizza Hut, Adidas, UPC, Greggs and Decathlon amongst clients, alongside many thousands of solo developers that use their CMS. These are powering more than 74,000 projects across 130 countries.
Storyblok intends to use its new funding to expand its presence in the USA after its previous round accelerated expansion in key European markets including Germany and Ireland.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Hard working team
"As part of a scale-up, it takes all of us to achieve company goals. Everyone here at Storyblok knows that and are collaborate together to get it..."
Funding (last 2 of 4 rounds)
Jun 2024
$80.5m
SERIES C
May 2022
$47m
SERIES B
Total funding: $138.5m
Company benefits
- 💪 Flexible Work Environment
- 🌍 Remote Workforce
- 🌴 25 days of vacation
- 📯 Everyone has a voice
- 🍭 Diverse Team
- ✈️ Annual Team Meetup
- 📚 Education and Development Opportunities
- 💻 High-quality, cutting-edge, equipment
- 🏢 Shared offices worldwide
- 💡 Code of Conduct which supports our values
- 💰 Annual Discretionary Bonus
Company values
- One goal, many paths: We are a diverse community and we celebrate each team member’s unique background and life experience
- Everyone is part of the Story: As a remote company with people living all over the world, each of us holds a key to our success
- We Trust our Talents: We hire highly-skilled, dynamic people who exchange ideas and challenge assumptions
- Craft with responsibility and passion: Meaningful collaboration combined with intrinsic motivation helps us achieve great success
- Treat everyone equally: We are an ever-expanding global team, and we strive to share and embrace our different cultural and work backgrounds
- Gratitude and Respect: We love our customers and our partners and it is a privilege to serve them
Company HQ
Rathausviertel, Linz, Oberösterreich
Articles
Leadership
Dominik Angerer
(Co-Founder & CEO)Previously spent 3 years progressing to senior web developer at Netural.
Alexander Feiglstorfer
(Co-Founder & CTO)Previously co-founded Xtech Commerce, and worked as a Senior Web Developer at Netural GmbH.
Diversity, Equity & Inclusion at Storyblok
- At Storyblok, our strength lies in our people. We are a global team of smart, compassionate individuals who thrive on tackling big ideas and figuring out the details along the way. With team members representing 47 nationalities across 40+ countries, we celebrate the diversity of thought, background, and experience that makes our company extraordinary. Our team isn’t just made up of talented professionals—we’re dreamers, explorers, and achievers. Among us, you’ll find a pro-moto racer, a music anthropologist, a marine biologist, running enthusiasts, snow bunnies, former cabin crew, and so much more. Each unique story adds depth to our collective identity and fuels the creativity and innovation we bring to our work. We believe that inclusion starts with creating an environment where everyone feels they belong and has the freedom to thrive, not just in their careers but in their lives. Work-life balance and personal growth are not afterthoughts here—they’re integral to how we operate. By embracing the unique contributions of every team member, we’re building a workplace where all voices are heard, respected, and celebrated. We are proud to be Storyblok—a company as dynamic and multifaceted as the people who make it. 🌍✨
Share this job
View 21 more jobs at Storyblok