Technical Account Manager, ClearScore
1-5 days a week in office
Financial wellbeing marketplace
Open for applications
Financial wellbeing marketplace
201-500 employees
Open for applications
1-5 days a week in office
201-500 employees
Company mission
ClearScore's vision is to help everyone, no matter what their circumstances, achieve greater financial wellbeing. They've started this journey by giving everybody access to their credit score and report for free, forever.
Role
Who you are
- A natural planner - ability to coordinate and inspire cross-functional teams to deliver exceptional comms, through strong project management
- Highly analytical and data driven - excited by and proficient at numerical marketing and able to use data to make informed decisons
- Confident working alongside and influencing senior stakeholders
- Strong writing, communication and presentation skills
- Organised, proactive, and great attention to detail
- Positive attitude, able to work under pressure and within a moving framework
What the job involves
- The Technical Account Manager (TAM) is part of the Partner Success delivery team and is assigned to one or more of ClearScores partners
- The TAM demonstrates a balance of deep technical understanding and ability along with outstanding customer service and account management skills
- This individual would have responsibility over the full partner lifecycle from onboarding, launch and ongoing maintenance
- The TAM role will work closely with Platform and Market team which includes product, designers, engineers, and commercial counterparts in order to deliver the best experience to our partners
- TAMs main focusses will be setting up new Partners onto our offers panel, being on hand to assist partners with changes, and help drive the performance of their offers
- The main point of contact for our partner relationships after contracts are signed; working closely with our commercial performance team to understand needs and goals of Partners
- Understand the Partners business objective and be able to be proactive in our approach to establish and maintain excellent partner relationships
- Attend and support Commercial team in QBRs
- Assist in researching and creating market insights, including partner trends and competitor analysis reports
- Interface directly with customers on a regular basis for reporting and requests, looking for opportunities to make this more self-service as time goes on
- Onboard partners through the integration process, you will be the SME for each individual integration that they own and represent the voice of partners
- Ensure that partners stay within the defined strategy of the Partner Integration Program. When a partner is identified for bespoke integration, work with Product Management, Engineering, Program management, and other identified teams to work through solutions for implementing the bespoke work
- Take a data-driven approach to provide key partner insights about the integrations, and use these insights to improve our integration experience
- Coordinate and manage Partner onboarding plans with Commercial team and engineers
- Manage all partner requests especially around offer management and business rules. Not only will you manage and process these changes, but you’ll also recommend improvements to ensure high performance of Partners offer panel
- Configuration and launching of our seasonal campaigns through the year
- Develop a working knowledge of the Global marketplace landscape and share that knowledge with the wider team
- Create custom reports for Partners as and when requested
- Liaise with Partner Success engineers to manage backlog of requests
- Develop and document processes and procedures for partner success to drive efficiencies
- Collaborate with Platform teams to improve functionality to drive down BAU work in our go to market teams order to drive productivity of Partner Success team
- Exceptional written and verbal communication skills with a background in Technical Product Ownership, Engineering, Architecture, or another technical role with direct relationships with clients or partners
Salary benchmarks
Our take
The number of loan options for consumers has exploded in recent years, making credit assessment super important for companies offering these loans and giving Clearscore a big market to grow into
Traditionally, lenders had a more 'computer says no' approach when it came to making loan decisions. With the wealth of data now available on people, credit assessment can be made smarter
Clearscore's approach has been to add on innovative products outside of credit scoring, e.g. helping consumers understand how to improve their financial position and offering car and home insurance
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
-6% employee growth in 12 months
Company
Employee endorsements
Challenging work
"We have a really clear mission and with that, it means everything you work on is to improve for our users and make the world of personal finance..."
Funding (last 2 of 3 rounds)
Jul 2024
$4.5m
GRANT
Jun 2021
$200m
GROWTH EQUITY VC
Total funding: $220.1m
Company benefits
- Additional day off on your birthday
- Flexible, generous and personalised maternity and paternity plans
- Company personal trainer, boxing and yoga classes
- Very flexible work hours and the ability to work from home
- In house psychotherapist, coach and financial coach
- Dog friendly office
- Pay transparency for every level across the business
- Hatch - Financial Planning support
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company values
- We deliver
- We lead
- We fight
- We are disciplined
- We are proud
- We obsess
- We fail and fix fast
- We are focused
Company HQ
Vauxhall, London, UK
Articles
Leadership
Justin
(CEO)CMO at Zapp, Vice President of Marketing at Capital One and Global Head of Marketing at Deutsche Bank. Founded ALLOW in 2010, helping people get in control of their personal information.
Dan
(Director)Currently Managing Partner at Blenheim Chalcot, the venture builder where ClearScore was started
Nigel
(Chairman)Currently Managing Partner of QED Investors. Co-founder of Capital One
Diversity, Equity & Inclusion at ClearScore
- Active Employee Representative Group discussing D&I initiatives with every team
- Mental Health support and Mental Health days available
- Mandatory Unconscious Bias training for every interviewer
- Clear goals to decrease Pay Gap communicated openly in company meetings
- Regularly check-in via anonymous feedback to ensure high Diversity & Inclusion scores in our employee experience
Share this job
View 7 more jobs at ClearScore