Partnerships Manager, Emplifi
North America
More information about location
AI-powered social media management & marketing platform
Open for applications
AI-powered social media management & marketing platform
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
To deliver growth, increased sales, and improved loyalty.
Role
Who you are
- If you’re a deal-driven, strategic builder who thrives in fast-paced environments and knows how to turn partnerships into profit, we want to hear from you
- 5–7+ years in partner/channel management, business development, or agency ecosystem roles within SaaS, MarTech, AdTech, or CX platforms
- Demonstrated success in partner acquisition, co-selling, and pipeline/revenue generation
- Familiarity with how digital, performance, and creative agencies operate – including their business models, client acquisition methods, and service offerings
- Existing relationships within the North American agency landscape is a major plus
- Comfortable influencing across functions, aligning incentives, and navigating complex stakeholder environments
- Exceptional communication, negotiation, and strategic thinking skills
What the job involves
- Emplifi’s partnerships team is spread around the globe and helps businesses to scale their digital CX innovations and operations internationally while supporting clients of all sizes
- As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family
- You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor
- We are looking for an entrepreneurial Partnerships Manager in North America to drive net-new business growth by building and scaling a best-in-class agency & Digital Consulting partner ecosystem across North America
- This is not just another partner role, it’s your chance to design and lead a new go-to-market engine fueled by strategic digital agencies, marketing consultancies, and experience-driven service providers
- You’ll own the strategy, execution, and revenue impact of our agency channel, working cross-functionally with sales, marketing, and product to unlock new revenue streams and accelerate market penetration
- You will additionally manage a handful of agency partners from upsell, renewal and client management
- Map the North American digital agency and consultancy ecosystem to identify high-potential partners aligned with Emplifi’s ideal customer profile and market segments
- Define the criteria, structure, and segmentation for our agency program with a focus on growth and scalability
- Proactively identify, engage, and sign new agency partners with strong go-to-market alignment and the potential to deliver qualified leads, new pipeline opportunities for our Sales organisation
- Co-create joint value propositions and campaign assets with partners, and execute integrated go-to-market plans that drive measurable demand
- Work closely with Account Executives, Customer Success Managers, and Marketing teams to fuel partner-sourced pipeline and support deal acceleration
- Collaborate with Legal, Product, and Finance to structure mutually beneficial and scalable partnership models
- Establish and track KPIs across partner-sourced pipeline, win rates, deal velocity, and customer retention
- Continuously optimize partner engagement based on performance insights, market feedback, and evolving priorities
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has also integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
And with an impressive client roster of over 7,000 including the likes of Delta Air Lines, Ford Motor Company, and McDonald's. Emplifi also received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company HQ
Easton, Columbus, OH
Leadership
Ohad Hecht
(CEO)Prior to joining Emplifi in 2024, Ohad co-founded Prodport where he served as the CEO. He also spent 11 years at Emarsys in various roles, including COO and CEO.
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