IT Support Specialist, Menlo Security
$49-91k
Office located in Mountain View, CA
Cloud-based security platform
Be an early applicant
Cloud-based security platform
201-500 employees
Be an early applicant
$49-91k
Office located in Mountain View, CA
201-500 employees
Company mission
To help businesses and organizations achieve full online productivity to achieve their goals by pre-emptively eliminating cyber attacks.
Role
Who you are
- Strong proficiency (at least 3-5 years’ experience) in diagnosing, troubleshooting and resolving complex hardware, software, and networking issues
- Deep experience of macOS, Windows, Linux environments
- A background in security fundamentals, including understanding common threats like malware, phishing, and ransomware would be highly desirable
- Familiarity of endpoint management systems, such as Jamf and InTune
- Proficient in identity and access management (IAM) tools, specifically Okta and Single Sign-On (SSO) implementation
- An understanding of data encryption, access control systems, and authentication methods
- An awareness of security frameworks, such as ISO 27001, NIST, GDPR, FedRAMP, etc., would be highly advantageous
- Very good knowledge or administrator-level experience of enterprise business applications, such as Google Workspaces, Zoom, Slack, Microsoft O365
- Very strong customer service skills and the ability to explain complex security concepts, technical information, and best practices to non-technical end-users
- Excellent and thorough communication and documentation skills with a high degree of attention to detail
- Excellent collaborative skills and the ability to work and comfortably communicate with colleagues and people at all levels
- Strong sense of empathy when supporting non-technical users and those under time pressure
- Strong problem solving skills and critical thinking when under pressure
What the job involves
- Menlo Security is seeking a talented and energetic IT Support Specialist based in our Mountain View office, assisting both in-person and distributed teams
- In this role, you’ll provide technical assistance to end-users, troubleshooting issues related to hardware, software, networking, and business applications
- Success in this role requires excellent diagnostic and analysis skills, clear and solution-oriented communication, and effective prioritization to keep our global teams productive
- Responding to and managing IT tickets raised via JIRA IT Service Management, our Slack channels, and via occasional drive-bys, according to pre-defined SLAs
- Providing exceptional customer service throughout the lifecycle of customer tickets
- Undertaking and documenting troubleshooting steps with all internal customers
- Providing mostly remote support to end users with on-site / in-office support 2-3 days per week, occasionally adhoc or at short notice
- Conducting new hire onboarding sessions, often remotely, and in other geographic locations and timezones
- Devising and providing ways and methods towards pro-active support via monitoring, incident prevention, and promotion of IT best practices and training
- Liaising with 3rd party suppliers and vendors of IT equipment and software to get the very best value and service possible from them
- Installation, configuration, and maintenance of hardware and software systems, including Apple Macs, Windows endpoints, Virtual Machines, printers, servers, operating systems, audio/visual equipment and conferencing systems, a wide variety of business applications
- Implementing and enforcing security measures to protect IT systems and data from unauthorised access, viruses, malware, and other security threats
- Maintaining compliance with company security policies
Our take
Menlo Security takes a “zero trust” approach to computer threats by isolating all of a business’s web browsing and putting it on a remote server. Instead of depending upon software to scan and search for threats, it prevents attacks from ever reaching the system. Browsing activity no longer takes place on the end user’s device, instead, it all happens on a remote cloud service which is operated by the company. This service is the largest secure web gateway in the world.
Menlo Security has focused on protecting businesses from web and email attacks, and its model means that it can be integrated with most popular browsers. A particularly appealing aspect of its service is that it doesn’t require businesses to install new software or change their approach, drastically reducing friction for users and making onboarding a far simpler experience.
Currently used by 8 out of 10 of the world's largest banks and capable of completely stopping up to 90% of threats, Menlo Security is in a strong position. It is still continuing to develop its services, however, most recently building out a range of AI-powered tools to detect and prevent phishing and ransomware attacks. Moves like this seem likely to help keep Menlo Security at the forefront of its sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2020
$100m
SERIES E
Jul 2019
$75m
SERIES D
Total funding: $260.5m
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Amir Ben-Efraim
(Co-Founder & CEO)Having studied at UCB, Stanford, and UCLA, they worked in Business Development at Check Point Software before founding Blue Wireless in 1999. They continued to work in Security Software, before co-founding Menlo Security in 2013.
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