Customer Success Manager, CarbonChain
£77-135k
OTE
£63-100k
BASE
3+ days a week in office (Camden, London)
Carbon Accounting for the World's Biggest Emitters
Open for applications
Carbon Accounting for the World's Biggest Emitters
21-100 employees
Open for applications
£77-135k
OTE
£63-100k
BASE
3+ days a week in office (Camden, London)
21-100 employees
Company mission
To build the platform that sustainability leaders use to decarbonise their sectors.
Role
Who you are
- At least 5 years of experience in management consulting, customer success, or operations / strategy at a fast-growing startup
- Experience in commodities, manufacturing, or sustainability
- Ability to work with diverse teams and move quickly in a fast-paced, sometimes ambiguous environment
- An ownership mentality. We are looking for someone who can deliver impact despite having ample excuses not to. Sometimes this will mean doing work that is not in your job description
- Deep customer empathy. You should be able to use first–principles thinking to suss out what our customers will be excited by
What the job involves
- You’ll take responsibility for being a customer champion and unlocking the full potential of CarbonChain to drive value for every user
- You’ll be be curious about discovering and solving customer problems, and enjoy working closely with the technologists who develop our product, bringing back insights from the market into what our customers and users want
- Your feedback will help shape our the roadmap, and you’ll be supported by a crack team that loves to ship quickly and get products into customers’ hands
- Being a trusted partner to strategic accounts to drive value and successful business outcomes
- Defining customer success plans and continually being on the lookout for opportunities to grow the account (within departments or into new departments)
- Winning Executive Sponsors and cultivating Adoption Champions as well as proactively anticipating customer challenges and risks, and creating remedial plans to address these to avoid churn
- Defining, mapping and implementing customer lifecycle touch points, including business reviews, customer satisfaction surveys, reference programs, case studies, and others
- Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success at CarbonChain
Salary benchmarks
Our take
A global effort is invested in mitigating global climate change, with an increasing number of countries starting to impose fines for companies that fail to reduce their carbon emissions. One of the main issues faced by these companies is the lack of technology available to track emissions and monitor progress after adopting solutions to diminish climate impact. CarbonChain aims to solve this problem by offering a service that provides accurate accounting for a company’s carbon footprint.
The company differentiates itself through the fact that it aims to help companies from the world's most polluting industries - oil & gas, mining, metals, minerals, and agriculture - which account for 50% of global greenhouse gas emissions. The innovation of CarbonChain comes from the fact that the company has created digital twins of every piece of equipment used in the aforementioned industries; if it cannot find information about the equipment used by a company, it is able to find answers by contacting the producer of that equipment directly.
Founded by ex-employees of gas, mining and oil industries, CarbonChain is led by an expert team. Having established its current services, future phases include features that will allow customers to access their ratings based on industry benchmarks and reported data. The company will also take into consideration customers' future carbon plans to ascertain a more comprehensive picture.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
32% female employees
Company
Funding (last 2 of 4 rounds)
Apr 2023
$10m
SERIES A
Mar 2021
$0.5m
GRANT
Total funding: $11m
Company benefits
- Generous equity package
- Flexible working hours - we encourage regular breaks and being AFK (away from keyboard) to support your wellbeing
- Flexible working location (we like to meet in the office couple of times every week)
- £2000 annual development allowance for you to spend on developing your current skills and learning new things
- Tech equipment of your choice
- Regular social activities
- 28 days of annual leave and the option to cash out up to 5 days of annual leave per year (all in addition to public and bank holidays)
Company values
- Customer Traction, Climate Action
- Learn and be Curious
- Own the hot potato
- Bias for Action
- Think Big
- Earns Trust with People, Product, Planet
- Deliver Results
- Hire and Develop the best
Company HQ
Camden Town, London, UK
Articles
Leadership
Adam Hearne
(CEO)Previously the Head of Operations and Product Management at Medopad and Senior Program Manager at Amazon.
Roheet Shah
(COO)Previously a Consultant at The Boston Consulting Group and a Senior Vendor Manager at Amazon.
Diversity, Equity & Inclusion at CarbonChain
Nicolas Nebout (Senior Account Executive)
- At CarbonChain, we believe that a diverse, equitable, and inclusive team is essential for driving innovation and achieving our mission to enable customers to decarbonize their sectors. We are committed to fostering a culture that values diversity and actively building a team that reflects various backgrounds, perspectives, and experiences. CarbonChain is dedicated to continuous learning, improvement, and transparency in our DEI efforts, which are integral to our vision for a sustainable future.
- We run a DEI survey every 6 months, conduct monthly DEI office hour sessions, and track DEI initiatives as part of our quarterly business review process
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