IT Technician, Saronic
+ Equity options
Unmanned vehicles for maritime security
Job no longer available
Unmanned vehicles for maritime security
501-1000 employees
Job no longer available
+ Equity options
501-1000 employees
Company mission
To redefine maritime superiority.
Role
Who you are
- The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team
- Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 3+ years of experience in a technical support or similar IT role
- Proficiency in troubleshooting hardware, software, and networking issues
- Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.)
- Familiarity with ticketing systems and helpdesk management tools
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
- Problem-solving mindset with attention to detail and a strong ability to prioritize tasks
- IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus
Desirable
- Familiarity with Department of Defense (DoD) or military industry projects
- Knowledge of autonomous systems or maritime technology
What the job involves
- Saronic is seeking a talented and organized IT Technician
- This role is responsible for advanced technical support across various IT systems and networks
- You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure
- Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
- Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions
- Assist with network configurations, including routers, switches, firewalls, and VPNs
- Perform routine system maintenance, including software updates, security patches, and backups
- Administer and troubleshoot Active Directory, Office 365, and cloud-based services
- Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service
- Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented
- Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions
- Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades
- Ensure adherence to security best practices, including data protection and access control
- Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging
Our take
Unmanned surface vehicles (USVs) are vehicles which operate at the surface of the water without a crew and can be used in oceanography and environmental monitoring, as well as for cargo transport or military applications. Saronic is a company developing USVs to have enhanced awareness and improved survivability, to be employed in maritime security.
Saronic's vehicles are designed to be smarter than previous models, with capabilities including adaptive path planning, multichannel communication, and the ability to better identify and track targets through a combination of passive sensors and advanced algorithms.
Saronic is clearly charting an ambitious course for the future of maritime innovation too. Through its strategic partnership with NVIDIA, the company has embedded cutting-edge AI and edge computing directly onto its autonomous vessels. By combining Saronic's shipbuilding and autonomy expertise with NVIDIA's advanced computing, the company is delivering smarter platform while modernizing US shipbuilding for the era of autonomy. With this momentum, Saronic should be able to scale its next-generation maritime solutions and lead the transformation of a critical industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Feb 2025
$600m
SERIES C
Jul 2024
$175m
SERIES B
Total funding: $845m
Company HQ
South Manchaca, Austin, TX
Leadership
Dino Mavrookas
(Co-Founder & CEO)Board Member of the Navy SEAL Foundation, and former Entrepreneur In Residence at 8VC. Spent 11 years as a Chief Petty Officer in the US Navy, from 2004 to 2015.
Rob Lehman
(Co-Founder & CCO)Founder of 9 Line Solutions, who is also a Communications Officer in the US Marine Corps. Previously the Chair and CEO of Temeku Technologies.
Vibhav Altekar
(Co-Founder & CTO)Former Advisor and Angel Investor for Standard Metrics and Chef Robotics. Spent 4 years working in Machine Learning at Anduril Industries.
Doug Lambert
(Co-Founder & COO)Former VP of Engineering at Terradepth. Before that, worked at Liquid Robotics for a total 8 years, ultimately as Head of Engineering.
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