Customer Experience Specialist, Aviron

Salary not provided

+ Employee Stock Ownership Plan and discretionary bonus

NetSuite

Junior level

Remote from Canada

Interactive, gamified rowing machine

Job no longer available

Interactive, gamified rowing machine

21-100 employees

B2CLifestylePersonal healthFitness

Job no longer available

Salary not provided

+ Employee Stock Ownership Plan and discretionary bonus

NetSuite

Junior level

Remote from Canada

21-100 employees

B2CLifestylePersonal healthFitness

Company mission

To use the psychology and design that video games utilize to make workouts habit-forming, confidence building, immersive and ultimately fun.

Job

Company

Role

Who you are

You are perfect for this role if you enjoy working with customers and possess exceptional customer service and organization skills
You also love to dive deep into a new product to learn it inside and out and are highly adaptable, dynamic, and are eager to take on the different challenges and tasks that come with working for an energetic start-up
Our availability to our customers is 9am-9pm, 7 days a week, you must be available to work all possible shifts. Our current shifts are 9am-5:30pm and 12pm-9pm ET (subject to change at anytime). Our schedules are set in advance and you will have 2 days off in a row each week
1+ Years of experience in a customer service or equivalent role
Exceptional verbal and written skills in English
Ability to type quickly and accurately in a live chat
Logic mind set to resolve customers’ issues
Experience with CRM systems
Experience with Netsuite an asset
College diploma or University degree preferred
You’re looking for a role that prioritizes personal and professional growth
You're looking for a flat organization with friendly people that values merit (i.e. good work)
You're self-motivated and produce amazing work
You’re not down with office politics
You want to own your work, start to finish
You want to be provided with ample support and resources (i.e. budget) to complete said work
You are looking to make an impact and see your work drive growth

What the job involves

Aviron is looking to add a talented and customer focused person to our team in the role of Customer Experience Specialist (CXS)
In this role, you will communicate through multiple channels including live chat, phone and by email
The CXS will serve as the point person for all customers' inquiries
Maintain a solid understanding of all company products, channels and company policies/terms
Listen, understand and respond to incoming member inquiries and/or complaints via live chat, phone, email and social media, warmly and direct to the Tech Support Team when appropriate
Process orders, cancellations, returns and verify account information when necessary
Submit shipping claims when deliveries do not go as planned
Important skills to have would be time management, multitasking and reprioritization
Educate potential members on hardware and software features through video call product demos
Complete any ad hoc project as assigned and other duties as requested

Our take

The fitness industry is worth billions, and at-home fitness represents a growing portion of this lucrative market. With the growing popularity of at-home machines, Aviron delivers its take on connected workouts with an interactive, gamified rowing machine.

Staying motivated is key to building a workout habit, but many individuals struggle with this aspect when they are exercising at home. Aviron combats this with a multitude of interactive experiences from coaching sessions to streaming options, single-player games and peer to peer challenge modes. Created by game developers, it focuses on making and keeping the workout exciting through its multi layered fun-creating features.

With the huge growth in the industry and good funding at its back, Aviron has been expanding to meet at-home fitness demands, whilst competing with the likes of Peloton. It hopes that its unique, game-central approach will help it stand out in the market, as it looks to expand its already large range of entertainment features.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

Feb 2022

$18.5m

EARLY VC

Aug 2021

$4.5m

EARLY VC

Total funding: $23.2m

Company benefits

Health benefits
Top of the line equipment
Remote work
Education allowance

Company HQ

Golden Mile, Toronto, ON

Leadership

Andy Hoang

(CEO)

Spent 5 years at i3 International, in positions such as National and Regional Sales Manager, Director of Corporate Development and Strategy, and COO.

Share this job