Senior Manager of Software Engineering Management, ServiceNow

• Experience managing internal build and core service operations in a large and complex environment
• Customer first mind set and a “Get it done” attitude are critical success factors for this role
• Demonstrated ability to provide exceptional internal customer care and communication
• Ability to lead change by effectively building commitment and winning support for initiatives
• A reputation as a trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards
• Solid technical, strategic, analytical and problem-solving skills
• Solid communication skills, both oral and written
• 10+ years of build engineering management experience with 3+ years in a people management role is required

Desirable

• As a Senior Manager of Build Engineering you’ll be driving the team responsible for the workflows and services used by engineers to modify, version, build, test, and package our products for delivery to customers
• You’ll be defining new workflows as products evolve, ensuring that we reduce duplication (and deviation) between product teams, and providing support to a sibling triage team as needed to troubleshoot and remediate issues when builds fail
• Your team will perform application administration (including maintenance / upgrade support) and best-practices for use of our core services (e.g. GitHub, Jenkins, and Nexus)
• Lead efforts to hire, develop, and build a technically proficient build engineering team
• Demonstrate your knowledge and experience in managing and exceeding goals for product build, workflow automation, and core application services
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training
• Provide oversight of, and participate in, Change Management as it relates to build engineering and application maintenance
• Own and bring to conclusion escalations by working across teams in engineering, QE, and our Developer Productivity team
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus
• Provide leadership in after-hours on-call rotation as required