IT Support, Moonbug

• We are seeking a motivated and detail-oriented IT Specialist to join our dynamic IT team
• 2+ years of relevant IT support experience or equivalent technical education
• Strong understanding of IT concepts, including hardware, software, networking, and operating systems
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn new technologies and adapt to changing requirements

Desirable

• The ideal candidate will be responsible for providing technical support to our organization’s users and assisting in the maintenance of our IT infrastructure
• The IT Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent customer service
• This position requires in-office attendance 5 days a week, our hours are 8:00 AM and 5:00 PM
• Provide technical support for hardware, software, and network-related issues, escalating complex problems to senior team members as needed
• Assist with device deployment and configuration using JumpCloud MDM, following established procedures and guidelines
• Provide technical support for Google Meet video conferencing and other collaboration tools
• Demonstrate proficiency in troubleshooting techniques for MacOS and Windows operating systems
• Utilize the Jira ticketing system to log and track support requests, ensuring accurate documentation and timely updates
• Assist with the management and prioritization of support tickets, adhering to established SLAs
• Collaborate with the IT team to identify and implement IT solutions and enhancements
• Assist with IT projects, including upgrades, migrations, and deployments, under the guidance of senior team members
• Contribute to the development and maintenance of technical documentation and knowledge base articles
• Proactively identify opportunities for improvement in IT support processes and procedures
• Other duties as assigned