Customer Onboarding Specialist, Redaptive
$63-75k
+ Annual bonus target of 10% and equity
More information about location
Managing energy-efficient upgrades for commercial buildings
Job no longer available
Managing energy-efficient upgrades for commercial buildings
201-500 employees
Job no longer available
$63-75k
+ Annual bonus target of 10% and equity
More information about location
201-500 employees
Company mission
To make buildings, cities, and the planet more efficient.
Role
Who you are
- Bachelor's degree in Business Administration, Marketing, Communications, Energy Management, or related field
- Proven experience in customer onboarding, account management, or a similar client-facing role
- Previous experience in the energy industry, preferably in roles related to energy consulting, project management, or customer support
- Strong program management skills, with the ability to manage complex, multi-stakeholder programs and drive them to successful completion
- Excellent communication skills, with the ability to convey complex technical concepts to non-technical audiences
- Excellent interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate challenging situations diplomatically
- Analytical mindset with a focus on data-driven decision-making and continuous improvement
- Proficiency in using CRM systems, project management tools, and other relevant software applications
- Demonstrated commitment to customer success and a passion for delivering exceptional service
What the job involves
- As a Customer Onboarding Specialist, you will be pivotal in ensuring seamless customer transitions to the Redaptive ONE platform
- As a Service Delivery team member, your primary responsibility will be to oversee and implement the onboarding process to ensure that clients receive exceptional service
- Customer Centricity: Champion a customer-centric approach throughout the onboarding process, ensuring that client objectives are met, and requests prioritized
- Managing Large, Multi-Stakeholder Programs: develop and execute comprehensive onboarding plans tailored to each client's requirements, considering their unique goals, timelines, and complexities
- Cross-Department Collaboration: communicate effectively with internal teams to provide updates on client progress, share insights, and address any challenges or dependencies impacting the onboarding process
- Energy Systems Knowledge: accelerate successful implementation, adoption, and engagement by leveraging energy and utility industry expertise
- Data Analysis and Reporting: The specialist should be proficient in analyzing data related to the onboarding process, such as customer feedback, usage metrics, and performance indicators to optimize experience for clients, and to facilitate program expansion and renewals
Our take
Mass adoption of clean energy appears to be in motion, but it's difficult to produce enough renewable energy to go around. Much of this problem lies not in the energy production itself, but instead in the energy efficiency of the devices that we use in daily life.
Redaptive provides an 'efficiency-as-a-service' program that promises to manage energy efficiency upgrades for entire buildings to prepare businesses to be suitable for renewable energy. The startup achieves this through taking care of planning, design, material choosing, and efficiency metering, promising to drive cost-effectiveness throughout the process.
Most businesses are enthusiastic to make the switch to clean energy, and Redaptive provides a means for businesses both small and large to achieve this. It is extremely well-funded, showcasing that investors see the value in what its offering, with the latest capital going towards accelerating its growth in projects and enhancing its offering to better serve its rapidly growing customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2024
$100m
LATE VC
May 2023
$50m
SERIES E
Total funding: $526.5m
Company benefits
- Medical insurance coverage (medical, dental, vision) starts first day
- Equity
- 401(k) match
- Paid parental leave benefit
- Flexible time away
- 12 company paid holidays
- Monthly stipend for mobile phone and home internet
- Remote and hybrid work options
- Employee referral program
Company HQ
South Park, San Francisco, CA
Leadership
Arvin Vohra
(Co-Founder & CEO)Having studied at UCB, they spent 3 years as a Technology Analyst at Northrop Grumman before 4 years at Lehman Brothers and Barclays Capital.
John Rhow
(Co-Founder & President)Studied Economics at Harvard before spending 11 years at Goldman Sachs and moving to Barclays.
Salary benchmarks
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