Community Support Specialist, Atolls
French Markets
5 days a week in office
Shopping engagement company
Job no longer available
Shopping engagement company
501-1000 employees
Job no longer available
5 days a week in office
501-1000 employees
Company mission
To help millions of consumers shop with confidence.
Role
Who you are
- Have a perfect command of the French language and your spelling, grammar and syntax are impeccable
- Able to communicate in English with members of our international team
- Able to communicate clearly and coherently, and always strike the right tone
- Experience in customer support or customer relations
- Highly motivated by creating an optimal user experience
- Show empathy towards our users and know how to interact in a way that reflects our values
- Demonstrate a strong knowledge of the community, site user journeys and forum communication
- You have excellent organisational skills and are able to manage a fast-paced workload to implement processes
- Pay great attention to detail to ensure Dealabs content meets the highest standards
- Available to work 35 hours a week
- You can work 5 days a week - with the possibility of working at weekends (days off to be determined later)
What the job involves
- We are looking for a passionate Community Support Specialist for our French community, Dealabs
- Support the Dealabs community and our Community Support team
- Dealing with queries and requests in a positive and balanced way
- Ensuring that our content meets the highest standards
- Demonstrate your ability to resolve delicate or sensitive situations
- Understand the subjective nature of managing online communities
Application process
- We’re looking forward to receiving your CV in English
Our take
With savings portals in over 20 countries, Deloitte’s Technology Fast 50 award winner Atolls - formerly Global Savings Group - has a track record of generating millions in income for a versatile range of retailers. With an international client base including Microsoft, Adidas, and H&M, Atolls uses data analytics to build customer service platforms for its clients' consumer bases. These platforms allow its clients to offer cashback, deals, and ways to save, thus enhancing the CX experience.
At a time when eCommerce and online marketplaces continue to outpace high street stores, Atolls capitalized on its valued success by acquiring online voucher and discount companies to its portfolio. Notable acquisitions include French cashback company iGraal in 2020 and discount code browser extension Pouch in 2019.
However, the company was acquired, itself in 2022, by Pepper.com, a marriage of the world's largest shopping community with Europe's leading shopping recommendation and rewards company. Hence, a multinational tech company empowering shoppers in over 20 markets has been born and will connect brands with consumers across around 2B annual purchases.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2020
$13m
LATE VC
Oct 2017
$12m
SERIES C
Total funding: $60.2m
Company benefits
- A culture that cherishes your individual and professional development
- An open-minded team that embraces new ideas, perspectives, and methodologies
- Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks
- Cloud-based company
- 32 Days-Off + Your birthday off
- Global and Local get-togethers
- Possibility of taking a sabbatical after 2 years in the company
- Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours
Company HQ
Sendling, Munich, Germany
Leadership
Andreas Fruth
(Co-Founder and Managing Director)Currently Co-Founder of CupoNation. Previously the Managing Director of RocketInternet, Co-Founder of DropGifts and Managing Director of LAZADA Group.
Gerhard Trautmann
(Co-Founder & CEO)Previously co-founded Global Savings Group where they served as the Global Managing Director and CEO. Prior to that, they spent almost 4 years at Siemans Management Consulting as a Project Manager.
Maria Fernanda de Azevedo Antunes Diniz Junqueira
(Co-Founder & Managing Director of Brazil and Mexico)Co-Founder and CEO of CupoNation Brazil. Previously worked in Emerging Markets Sales & Trading - Debt Capital Market (DCM) at Goldman Sachs.
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