Head of Analytics and Business Operations, ClosingLock
Offers equity
Real estate wire fraud prevention
Be an early applicant
Real estate wire fraud prevention
21-100 employees
Be an early applicant
Offers equity
21-100 employees
Company mission
To protect title companies, attorney offices, and their customers from social engineering, email spoofing, clone phishing, email hacking, imposter fraud, and compromised accounts.
Role
Who you are
- Experienced Operator: 6+ years in business operations, analytics, or strategy within a high-growth SaaS or technology environment
- Data Fluent: advanced in SQL, data pipeline management, and BI tools (Tableau, Hex, Looker)
- Systems Thinker: Comfortable designing and executing scalable operational processes and data infrastructure
- Execution-Oriented: Able to manage strategic and tactical priorities in a fast-paced, high-growth environment
- Collaborative Leader: Skilled in cross-functional partnership with GTM, Product, and Finance teams
- Strong Communicator: Capable of translating complex data into clear, actionable insights for leadership and operational teams
What the job involves
- Closinglock is seeking a Head of Analytics and Business Operations to build and scale the operational and analytics backbone of our fast-growing organization
- You will design and implement scalable systems, data infrastructure, and reporting frameworks to drive data-driven decision-making across the company
- You will partner closely with Finance, GTM, and Product teams to enable front-line teams with actionable insights while driving operational excellence throughout Closinglock
- Oversee data pipeline architecture, ensuring data is compiled, transformed, and optimized in our warehouse for efficient querying
- Define and maintain consistent metric definitions at the warehouse level to drive alignment across the company
- Manage the flow of data into front-line systems, including CRM (Salesforce, Totango), marketing cadences (HubSpot), and data visualization platforms (Tableau, Hex)
- Ensure GTM and Customer Success teams have reliable, actionable data to drive day-to-day decision-making
- Provide insights to inform product AB testing, customer lifecycle flags, and customer health drivers
- Build and maintain dashboards and reporting tools to empower operational visibility for stakeholders
- Identify and remove process bottlenecks while implementing scalable, cross-functional operational processes
- Support operational planning and KPI management in partnership with Finance and Executive Leadership
- Build, mentor, and manage a high-performing analytics and business operations team
- Foster a culture of curiosity, operational rigor, and continuous improvement
Our take
Wire fraud accounts for an estimated $1 billion dollars every year within real estate, and the prevalence of this kind of fraud is on the rise. ClosingLock is aiming to stop this, by providing secure communications and a payment platform to real estate business.
Most wire fraud in this industry is committed via email hacks, so ClosingLock’s initial product was a secure portal for payment communications, but it has since grown. The company now offers docs-sharing and loan verifications on its platform as well, marketing itself as the do-it-all payment security platform for real estate.
Its model has been successful, with over $100 billion In transaction value in its first four years and an impressive . But there are other companies offering fraud prevention services - rival Pondurance offers a data/expert-integrated fraud detection service, though not specifically aimed at the real estate industry. ClosingLock hasn’t quite cornered the market, but it is building up to be a strong player.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jan 2025
$34m
SERIES B
Feb 2024
$12m
SERIES A
Total funding: $50m
Company benefits
- Unlimited PTO
- Downtown parking included
- Medical, dental, and vision insurance
Company HQ
Walnut Creek Business Park, Austin, TX
Leadership
Abigail White
(Co-founder)Previously worked as Assistant General Manager at Village Mall Management, and Assistant Manager at Anthropologie. They were also a Staff Writer and Digital Media Specialist at The American Genius.
Andy White
(CEO & Co-Founder)Formerly an Engineering Scientist at KnuEdge and Performance Architect at Samsung.
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