Senior UX Design Manager, Amazon

• 12+ years of design experience
• 7+ years of leading multi-disciplinary Design teams (ie. visual design, interaction design, user research, etc.) experience
• Experience in life cycle design projects from design strategy through execution
• Deep curiosity about and familiarity with generative AI

Desirable

• This role is for a hands-on UX design leader who enables a team of talented UX designers to deliver bar-raising experiences for customers around the world
• In this role, you will drive UX strategy across multiple user experiences, creating roadmaps and determining priorities for your team
• You will partner closely with product and tech leaders, using quantitative and qualitative evidence to inform and guide UX direction
• The right candidate will coach their team from a deep understanding of UX best practices, and embody a nimble, creative, and pragmatic approach that pushes the boundaries of agile UX
• Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results
• You sincerely believe that design is more than surface level; it's also about how it feels and functions
• A role model, mentor, and motivator
• Leads with deep empathy for our customers, our customer service associates, and team members
• Ensures creative quality through the methods and mechanisms set in motion
• Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration
• Experience presenting design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same
• Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment
• Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives
• Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise
• The role involves close partnership with senior product managers, tech leaders, and partner teams to deliver high-impact design work at a global scale. The design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest design standards, while relentlessly advocating for high-quality customer experiences
• The Customer Service UX team comprises a diverse group of UX designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic