Client Success Director, Skai
$100-110k
This position is eligible for additional bonus compensation + Employee share options program
More information about location
Omnichannel marketing platform
Be an early applicant
Omnichannel marketing platform
501-1000 employees
Be an early applicant
$100-110k
This position is eligible for additional bonus compensation + Employee share options program
More information about location
501-1000 employees
Company mission
To empower businesses with data they can trust, insights they can use, and impact they can measure.
Role
Who you are
- The ideal candidate will have great relationship management skills, business development, and strategy experience, in-depth understanding of the digital marketing landscape and hands-on experience implementing digital campaigns and most importantly, a results-oriented, consultative approach to addressing agency needs
- Passion and dedication
- Desire to be the best
- Ability to work both independently and as part of a team
- Strong interpersonal communication skills - in writing and verbally
- Proven track-record of problem-solving
- Results oriented
- Ability to thrive in a fast paced environment with tight deadlines
- B.A. or B.S.; MBA preferred
- 5+ years of experience in client services and/or client-facing technical project management
- Proven account management or other relevant experience
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening and presentation skills
- Hands-on digital campaign implementation and management experience
- Understanding of search, social, ecommerce marketing strategy
- Strong knowledge of the digital marketing ecosystem
- Skai or other marketing platform experience preferred
- Ability to travel 10%-20% of the time
- Ability to perform strategic client reviews to identify client needs or workflow gaps
- Agency Experience (Vendor Side Agency Management or Agency Side)
- Certified in Google, Meta, and/or Amazon certification a plus
What the job involves
- We are looking for a passionate Account Leader for our Holding Company agency clients, who will partner with and ensure the long term success of our independent agency partners.
- You will be responsible for developing long-term relationships with your portfolio of assigned agency partners, connecting with key business executives and stakeholders
- You will lead a team of client success managers well versed in the performance media specific products in the Skai Platform (Paid Search, Social, Retail Media, Apps)
- Operate as the main point of contact for all matters specific to your aligned agency clients
- Develop a trusted advisor relationship with key agency stakeholders and agency executives
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within the customer base and collaborate with sales teams to ensure growth attainment
- Assist with high severity requests or issue escalations as needed
- Partner closely with the product development, sales, technical account management, and sales engineers to drive platform innovation and capture market opportunity
- Collaborate & partner with Sales Account Executives
- Lead on Quarterly Business Reviews & Partnership Overviews
- Advise on publisher & vertical best practices to ensure agency partners are maximizing results for their clients
- Direct management of aligned Client Success Manager team members
- Ensure client expectations are exceeded!
Our take
With increased demands for advertisements on mobile, CTV, and other digital platforms, businesses are facing pressure to find omnichannel marketing solutions. Although this is becoming easier due to omnichannel-focused ad bidding platforms, data must still be leveraged to target and optimize the engagement of each advertisement.
Skai provides a data-driven marketing platform focused on omnichannel advertisement analytics, helping to provide businesses with the insights they need to drive powerful brand growth. In addition to providing measurement tools for cookieless proprietary data, the platform also includes campaign creation and management tools, as well as strategic tools for identifying trends, consumer sentiment, and other business intelligence datasets.
Whilst the omnichannel marketing platform landscape is growing, Skai stands out by focusing on data strategies, whereas its competitors prioritize simpler tasks such as media bidding. In 2023 it released the first-of-its-kind "omnichannel platform for unified performance advertising", which boasts new AI-powered capabilities and bundled solutions, showcasing its dedication to remaining at the forefront of innovation in the field.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Company benefits
- Offices in cities across the world
- Professional growth stipend
- Diversity and inclusion programs
- Company outings and volunteering
- Health and wellness initiatives
- Stock option plan
- Transportation benefits
- Exclusive perks and discounts
- Stocked kitchens and happy hours
Company values
- Passion: Do it from the heart. Foster empathy, pursue excellence, and keep the bar high
- Integrity: Be guided by truth and trust. We’re accountable to our words, decisions, and actions
- Innovation: Make things smarter, simpler, and faster. This takes guts and grit
- Humility: Be human. Stay grounded, collaborate, and connect. We’re in this together
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Yoav Izhar-Prato
(Co-Founder & CEO)Founder and CEO of Kenshoo. Experience as Vice President of Marketing, Business Development, and Sales for CellPay Ltd. Founder and Chairman of Beijing PrePay from 2004 to 2006.
Nir Cohen
(Co-Founder & CTO)Experience as Developer for Amdocs. Co-founded Skai as CTO in 2006.
Alon Sheafer
(Co-Founder & CSO)Experience as CEO of Bazman from 2003 to 2006. Co-founded Skai as CSO in 2006.
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