Partner Success Manager, Mercury
$91.9-120.1k
+ Equity. Salary dependent on location. Salary range for Canada: $97,900 - $115,200 CAD plus equity
Banking services for startups
Be an early applicant
Banking services for startups
501-1000 employees
Be an early applicant
$91.9-120.1k
+ Equity. Salary dependent on location. Salary range for Canada: $97,900 - $115,200 CAD plus equity
501-1000 employees
Company mission
To make scaling tech companies simpler with a personalized banking stack for startups, and power the next generation of companies that will shape the American industry.
Role
Who you are
- Have a bachelor’s degree or equivalent experience
- Experience with managing multiple projects for both internal and external parties
- Experience implementing systems and processes for internal teams
- Familiarity with project and sales management software such as Asana, Salesforce, Linear, Dato, etc
- Have great written communication skills
- Excited to work in a high-paced environment
- Pay extremely close attention to detail
- Work efficiently and independently, but know when to ask for help
- Understand how to prioritize your work and keep an organized, clean inbox
- Have excellent critical thinking skills and enjoy problem-solving
- A desire to improve both internal and external processes and products
- Delight in providing an exceptional customer experience
- Be curious about the US banking system
What the job involves
- Mercury is looking to expand our Partner Success team
- This person will help manage both our external partners and internal partnerships team operations and processes
- The Partnerships team is a very collaborative team and works very closely with all functions in the company including, marketing, business development, relationship management, raise, venture debt, events, support, and onboarding
- Work closely with the partnership team to execute on team-wide initiatives and opportunities
- Drive pre-event and post-event activations for the partnership team
- Drive new partner activations
- Project management
- Reporting daily, monthly, and quarterly analytics to our partners
- Work internally with customer support, compliance, onboarding, sales, marketing, and relationship management teams on behalf of our partners and their referrals
- Work with different types of partners and their referrals that include, Startups, SaaS, Legal, VCs, Accelerators, Bloggers, Affiliates, Accountants, and more
- Provide top-tier customer service for both our partners and our partner referrals
- Communicate with both partners and their referrals via Slack groups, personal email, our internal ticketing system, and phone calls
- Work through an email inbox in our ticketing system
Our take
Frustrated by the archaic, fee-laden banking services offered to entrepreneurs, the founders of Mercury set out to create a better solution. They envisioned a platform that was dynamic, tech-driven, and free from unnecessary fees.
Mercury delivers on this vision by automating business payment processes, offering FDIC-insured accounts, and providing full API access, empowering entrepreneurs with greater control and efficiency. This approach stands in stark contrast to traditional startup banking, which often burdens young businesses with high fees and limited functionality.
By prioritizing user experience and offering a free service tier, Mercury has attracted over 100,000 businesses and achieved a $1B valuation in 2021. As a rising unicorn in the stagnant world of startup banking, mercury is poised for continued growth, constantly adding new features and expanding its team to further disrupt the industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
50% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$120m
SERIES B
Sep 2019
$20m
SERIES A
Total funding: $150.9m
Company benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
Company values
- Think actively: Question processes. Give thoughtful feedback. Find the best way to do something instead of going by how it’s always been done
- Be super helpful: Practice intentionality and accountability. Go above and beyond to solve problems, and do it as a team
- Act with humility: Treat everyone with respect. Leave egos at the door
- Appreciate quality: Work with the best equipment. Avoid cutting corners. Take pride in crafting a lasting product
- Maximize efficiency: Minimize unnecessary meetings and bureaucracy. Work together to get the job done right
- Focus on product: Ask yourself how the product can be better today than it was yesterday
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Jason Zhang
(COO)Studied Biology at Stanford before spending over 4 years at Heyzap in Business Development.
Immad Akhund
(CEO)Graduated from the University of Cambridge, then worked as a Software Developer at Aquila and Bloomberg. Also founded Clickpass and Heyzap, and was a Part-time Partner at Y Combinator.
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