Solutions Engineer, Toast
CA$89-142k
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
CA$89-142k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- Executive presence and the ability to articulate complex products and ideas with clarity, and handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Strong understanding of APIs (coding skills not required)
- 3+ years of sales experience in a closing or closing support role within the Restaurant/Hospitality segment
- Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams, with strong problem solving/troubleshooting skills
- Must have experience with cloud POS systems, ideally within the Restaurant, Hospitality, or related industry
- Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures
- Must be willing to perform nationwide travel to support business needs
Desirable
- Experience working in hospitality in some capacity, giving you the ability to understand the challenges our customers face quickly
- Prior experience with Toast POS is preferred, within sales, implementation, training, or support
- Ability to work with minimal supervision: This role will require working independently as the first member of the team within the UK region
What the job involves
- Assist Sales teams in presenting the Toast product and platform to prospects and be able to demonstrate the value of a complete solution to each buying persona
- Become a subject matter expert on Toast products with complete knowledge of the technologies, application software, and integrated partners, and future product roadmap
- Work closely with Sales Enablement regionally to provide training and product expertise
- Communicate with Toast product teams to clearly communicate gaps in product/market fit to drive strategic investments
- Attend trade shows and other events as a Toast brand ambassador
- Work closely with Product Management, Sales Enablement, and Marketing teams
- Drive cross functional collaboration across the business to ensure that expectations set during the sales process are met in delivery
- Use restaurant industry knowledge / experience to consult with prospects on how Toast can help them outperform their peers
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes and puts an end to piles of paperwork by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as a comprehensive solution for restaurants of any size, saving restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion, and since then, it has added more features to its product suite, including wholesale and catering order tools. Toast has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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