Systems Engineer, ServiceTitan

• 5+ years of hands-on experience in a Systems Engineer or Infrastructure Engineer role
• Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
• Proficiency with Terraform and/or Bicep
• Strong scripting skills in PowerShell and/or Bash or Python
• Solid experience administering Windows Server and Active Directory in enterprise environments
• Linux server administration in production environments
• VMware virtualization experience (ESXi, vCenter)
• Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
• Hands-on experience applying AI and automation tools to infrastructure operations
• Strong communication skills and a track record of cross-functional collaboration
• If you have the skills but are hesitant to apply because of your background, apply anyway

Desirable

• We're looking for a Systems Engineer to join our Corporate IT Infrastructure team
• This is a hands-on, high-ownership role responsible for designing, deploying, and operating our Azure cloud environment, on-premises server infrastructure, and enterprise automation capabilities
• You will help define how we build and scale our infrastructure as ServiceTitan continues to grow
• Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
• Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version-controlled, auditable deployments
• Drive cloud cost optimization, security posture, and reliability across our Azure environment
• Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI-powered internal tooling
• Administer Windows Server and Linux environments across on-prem and hybrid deployments
• Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
• Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
• Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
• Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
• Apply AI-assisted development tools to accelerate scripting, operational efficiency, and documentation
• Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
• Maintain ticket discipline and workload visibility for all infrastructure activities
• Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
• Produce and maintain accurate, comprehensive runbooks and system documentation
• Proactively surface infrastructure risks and improvement opportunities to leadership
• How Success Is Measured
• Infrastructure reliability and reduction in unplanned incidents
• Increased automation coverage and reduction of manual operational toil
• Timely, well-documented project delivery with measurable business impact
• Strong cross-functional partnerships with Help Desk, Security, and Identity teams