Director of Account Management, Verto
2+ days a week in office (Liverpool Street, London)
Simplifying cross-border payments in emerging markets.
Be an early applicant
Simplifying cross-border payments in emerging markets.
101-200 employees
Be an early applicant
2+ days a week in office (Liverpool Street, London)
101-200 employees
Company mission
To make cross-border payments accessible for businesses and financial inclusion for all.
Role
Who you are
- Minimum 10 years experience in B2B account management or customer success within financial services or payments, with a proven track record of managing and growing a portfolio of large, complex B2B accounts
- Demonstrated ability to lead and transform an Account Management team, raising the bar from reactive support to structured, commercially-driven strategic account ownership
- Exceptional relationship-building skills with the gravitas to engage C-suite and senior stakeholders at Verto's most strategic clients, as well as internally across the business
- A natural people leader with a track record of building engaged, high-performing teams, someone who leads by example, coaches individuals, and creates a culture of accountability and excellence
- A strategic thinker who is equally comfortable being hands-on, able to set the vision for the function whilst also rolling up their sleeves to build the processes and cadences that will get the team there
- A strong process builder, with proven experience of designing and embedding account management frameworks, playbooks, and operating rhythms that have measurably shifted team performance
- Comfortable operating in a fast-paced, scaling environment, able to bring structure and clarity to ambiguous situations, cross-functionally influence without authority, and thrive with a high degree of autonomy
What the job involves
- Lead and develop the team responsible for managing Verto's largest and most strategic accounts, ensuring deep understanding of each client's business, growth ambitions, and the critical role Verto plays in their operations
- Build and own senior-level relationships with key decision-makers across Verto's most strategic accounts, acting as an executive sponsor and escalation point to protect and grow these partnerships
- Build, coach, and inspire a high-performing Account Management team, instilling a proactive, commercial mindset and moving the team away from reactive support towards structured, strategic account ownership
- Design and implement scalable account management processes that drive proactive engagement, early risk identification, and consistent value delivery across Verto's strategic account portfolio
- Define and drive the strategic vision for how Verto manages and grows its largest accounts, setting clear standards for what great account management looks like
- Directly manage, mentor, and develop the Account Management team, setting high performance expectations and creating clear career pathways that attract and retain top talent
- Establish clear individual and team KPIs focused on retention, growth, proactive engagement, and account health, moving away from activity metrics towards outcome-driven performance management
- Partner with senior leadership, Product, and Operations to ensure the Account Management function is aligned to business priorities and acts as a critical voice of the customer internally
- Take indirect ownership of Verto's most strategic accounts, ensuring the team is delivering exceptional, proactive service rather than waiting for clients to raise issues
- Introduce structured account planning across strategic accounts, including regular executive business reviews, relationship maps, success plans, and clear escalation frameworks
- Directly identify and drive growth opportunities within the strategic account base, working closely with the team to spot expansion signals and converting them into revenue through disciplined account planning
- Serve as the senior escalation point for critical account issues, ensuring swift and effective resolution while implementing processes that prevent recurring problems and reduce reactive firefighting
- Own and drive net revenue retention and expansion targets across the strategic account portfolio, ensuring the team is consistently unlocking new value within existing relationships
- Build a systematic approach to identifying and actioning cross-sell and upsell opportunities, ensuring the AM team is commercially engaged and not just operationally focused
- Stay close to market trends, client industry dynamics, and competitor movements to anticipate risks to retention and position Verto's value proposition proactively
- Champion the voice of Verto's most strategic clients internally, ensuring their feedback, challenges, and evolving needs directly influence product, pricing, and service decisions
- Build structured feedback loops from strategic accounts into the business, translating client insight into actionable improvements across product, operations, and service delivery
- Lead and standardise the cadence of executive business reviews across strategic accounts, ensuring these are strategic conversations about partnership value, not just operational check-ins
- Design and embed new account management processes, playbooks, and tooling that shift the team from reactive to proactive, including account health scoring, engagement cadences, and risk flagging frameworks
- Build clear, data-driven reporting on account health, team performance, and portfolio revenue trends, providing senior leadership with the visibility needed to make informed strategic decisions
- Hold the team to high standards of CRM hygiene, pipeline accuracy, and account documentation, ensuring the business has full visibility into the status and health of all strategic accounts at all times
Application process
- 15-30 Minutes call with the Recruiter.
- 30 Minute Chat with the Hiring Manager
- 60 Minutes Case Interview with the Hiring Team
- 30 Minute Interview with our CEO.
Salary benchmarks
Our take
Verto is a UK-based global B2B payment platform, specialising in assisting small to medium-sized businesses with their supplier transactions across borders. With a particular focus on African countries, Verto addresses the challenges associated with incompatible monetary transactions between African currencies and Western countries. By eliminating the need for intermediary currency conversions to dollars, Verto offers transactions that are up to nine times cheaper than those offered by traditional banks.
While many fintech companies have primarily focused on person-to-person transactions across borders, Verto stands out by catering specifically to small business transactions. This is a significant market, considering that 30% of global imports are sourced from foreign B2Bs. Verto's expansive reach extends to over 200 countries, exemplifying its forward-thinking approach in an increasingly interconnected world.
In 2022, Verto established partnerships with notable companies such as Locusnine, an Indian software company, and Xente, a Ugandan company. These collaborations serve as a testament to Verto's promising position within the industry. Building on these breakthroughs, Verto launched a new foreign exchange platform in 2024 that will help it to expand further into emerging markets, capitalising on its innovative solutions and growing reputation.
Freddie
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$0.1m
GRANT
Sep 2021
$10m
SERIES A
Total funding: $12.4m
Company benefits
- 🌎 The opportunity to work from anywhere in the world for 30 days a year, allowing you the chance to learn more about the world and global economy (we also love it when people use this time to visit emerging markets)
- ✈️ Access to our Employee Integration programme, giving you the opportunity to travel to and work with the team in our hubs in Kenya, Nigeria, South Africa and India
- 💪 Discounted gym membership
- 🥂 Regular company social events
- 🥣 Free lunches on days in the office
- 🏥 Private Vitality Health and Dental coverage for you and your family
- 🍼 Generous parental leave policy
- ☕ Stay refreshed: teas, coffee and beer on tap
Company values
- Champion the mission: Verto is driven by curiosity and belief to solve cross-border payments pain points globally
- Be the best: Verto is open, takes appropriate risks, adopts a results-driven approach, and are the best at what we do
- Run with it: We are determined, seek challenges, take ownership of tasks, act fast and deliver results
- Go the extra mile: Verto delivers beyond what is possible. We make impossible possible
- Customer first: Verto is creative in solving existing problems and bold in designing a new and better experience for customers
- We work as one: We value transparency, we share information, mistakes and successes
Company HQ
City of London, London, UK
Articles
Leadership
Ola Oyetayo
(Co-Founder & CEO)Previously Portfolio Manager at Arbitrage Capital Limited and Group Corporate Treasury at Lloyds Banking Group, Financial Analyst at American Express.
Anthony Oduwole
(Co-Founder & CTO)Previously Co-Founder at Tespoke, COO at Intelligent Robots Ltd and Co-Founder at Expedius.
Diversity, Equity & Inclusion at Verto
Alice Williams (Head of Expansion Operations )
- At Verto, we understand that diversity and inclusion aren't just buzzwords; they are critical elements that contribute to our overall success and innovation. As a business we're committed to driving financial inclusion across the world, starting in Africa, making diversity and inclusion a key pillar in both why our company exists and how we run our company
- A diverse workforce fosters creativity and problem-solving, allowing us to better meet the needs of our global customer base and we're proud that our company consists of 22 different ethnicities
- Our commitment to D&I starts from the top. We work closely with executives, managers, and employees to integrate D&I values into all aspects of our work culture, from hiring and retention to promotions and career development.
- We actively seek to recruit from a wide talent pool, ensuring that we consider candidates from all backgrounds, experiences, and abilities. But our efforts don't stop at hiring; we strive to create an atmosphere where everyone feels valued and heard.
- We work hard to create an inclusive environment that enables all employees to bring their full selves to work, driving engagement and productivity. We believe that the more diverse perspectives we have, the better decisions we make
- We actively promote safe spaces and inclusivity groups offer support and acceptance, enabling individuals to express themselves freely. They foster understanding, celebrate diversity, and promote equality, creating a welcoming environment for all.
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