Modern Workplace Tech Bar Support, Lloyds
£38.3-40.3k
+ Annual performance-related bonus
5 days a week in office (Gresham Street, London)
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£38.3-40.3k
+ Annual performance-related bonus
5 days a week in office (Gresham Street, London)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Excellent problem-solving skills & attention to detail
- Effective communication skills, both verbal and written
- Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
- Must be able to work alone and unsupervised, using initiative when necessary
- A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
- Must be well-presented
- Experience of working on an enterprise-scale Technical Support desk
- 2 - 3 years Microsoft Windows technical support experience
- Experience in handling Incidents
- Strong knowledge of Windows 11 OS
- In-depth troubleshooting knowledge of Office 365 Suite
- Competent in using and supporting Microsoft Teams
- Support of mobile technologies and BYOD using the O365 suite
- Experience in fixing remote connection issues and providing training to the business on how to use remote technologies
- Familiar with building, configuring, and fixing desktops and laptops
- Solving Network issues
- Technically mentor junior members of the team to deliver elite IT support and an excellent colleague experience
Desirable
- Previous experience on a Tech Bar/Walk-up Support service
- Active Directory and Exchange administration knowledge
- Understanding of Azure and Intune
- Experience using ServiceNow
- Any previous support experience with Macs and JAMF would be highly beneficial
- Previous use of ServiceNow for incident management
What the job involves
- If yes, then we have an exciting opportunity for you
- We're looking for someone with an enterprise-scale technical support background to work at the Lloyds banking Group Tech Bar and provide outstanding IT support
- We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work
- The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their problematic devices and learn about LBG's latest offerings
- Our mission is to make technology accessible and inclusive to all
- As a technical support guide you'll work as part of a team where your diagnostic skills and communication (both verbal and written) with the customers and technical teams will be crucial to deliver an outstanding support experience
Application process
- End Date: November 25, 2025
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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